Job Description
HEAD OF QUALITY
Grays, Essex (with monthly, and eventually quarterly, travel to Liverpool)
We are recruiting exclusively on behalf of our client, a highly successful and established logistics company, seeking an experienced Head of Quality to drive excellence across customer care, compliance, and service delivery.
The Role:
Reporting directly to the CEO, you will be responsible for enhancing service standards, ensuring regulatory compliance, and fostering a culture of continuous improvement. This is a high-impact role where you will lead key business functions and drive operational excellence across multiple sites.
The role will be primarily based in Tilbury, with monthly travel to their Liverpool site, which will transition to a quarterly visit schedule as processes and structures are embedded.
Key Responsibilities:
1. Quality & Compliance – Conduct audits, implement CAPA reports, and ensure adherence to industry standards.
2. ISO Implementation – Implement and maintain ISO 9001, 14001 & 45001.
3. Customer Experience – Develop and implement strategies to enhance satisfaction, engagement, and retention.
4. Process Improvement – Identi...