Sales order process/administration person We are a leading specialist in industrial labelling solutions, based in Welwyn Garden City. Known for innovation and customer focus, we deliver market-leading solutions to customers in the UK and internationally. Now looking for a proactive and detail-oriented sales order processor/administrator to support the sales team and ensure smooth sales processes. Customer Relations: Serve as the first point of contact for all customers, both potential and existing. Customer Communication: Respond promptly to all enquiries, both domestic and international, while delivering exceptional service. Product Expertise: Maintain detailed knowledge of all labelling products. Comprehensive training will be provided to enable the candidate to confidently recommend and discuss Silver Fox products. Enquiry Management: Handle customer enquiries, clarify product requirements, and ensure the purchaser's needs are met. Quotation Preparation: Prepare accurate quotations, follow up with customers, and provide support throughout the purchasing process. Order Processing: Efficiently review purchase orders, shipping documentation, and export certifications. Reporting: Track and report sales KPIs to support directors in making informed decisions. Courier Management: Coordinate international courier collections. Required Skills and Qualities for Sales Administrator: Sales order processing Deal with enquires Preparing quotations and follow up on quotations Clear concise detail oriented person Sage experience preferred Should have CRM experience Good organisational skills. and must have an eye for detail. Team player with a can-do, collaborative attitude. A problem solver focused on finding solutions. Qualifications and Experience: Proven experience in sales administration, preferably in a B2B technical or engineering environment. Strong customer service skills with excellent communication and interpersonal abilities. Proficiency in Microsoft Office, CRM systems, and ERP software for order processing. Excellent communication skills, both written and verbal English. Exceptional organisational skills, with strong attention to detail and the ability to manage multiple tasks effectively. Capable of working independently while being a team player. REWARD Permanent full-time contract (Monday-Friday). Salary: £26,000-£30,000 per annum (depending on experience). 28 days holiday (including bank holidays) your birthday off. Workplace Pension Companywide bonus scheme subject to T&C’s Non-contributory private health insurance. Free onsite parking and Bike-to-Work scheme as salary sacrifice. Gym membership loan available to full-time employees after confirmation probation passed subject to T&C's Weekly fruit and coffee delivery. Fun company events and additional non-contractual perks. Conveniently located near rail and bus links. Applicants must have the legal right to work in the UK. Please note that Silver Fox Limited is unable to provide visa sponsorship for this position. Importantly, this is an office based position where you will be dealing with our customers via written correspondence; email; telephone; social media. While part of the Sales & Marketing Team this will be a solo effort interacting with the different teams within the company. The position of Sales Processor/Administrator is vital in the smooth running of our operation. This is reflected in the salary being offered. To ensure smooth collaboration within the company; where tight production deadlines need to be met; our team operates cohesively, with everyone adhering to the same schedule