We are currently recruiting for a Brand Engagement Manager to join our exciting Private Shopping team. The role of Brand Engagement Manager will be to collaborate with the Private Shopping Director, key business stakeholders and external partners to propose a structured approach to engagement with key brand partners.
As we celebrate this momentous anniversary year, now more than ever, it’s an exciting time to join the Harrods Team. Whether you’re a recent school leaver, or you’re looking to restart your career in an exciting new field, at Harrods we firmly believe in offering exciting career opportunities.
About the Role
As our Brand Engagement Manager your role will include designing, evolving and implementing how the business can be most effective at meeting the needs of both our clients and brands. You will ensure that our clients have access to all the products and experiences that they request, that our team is knowledgeable and informed of all opportunities, exclusives and trends, and that our brands feel they have a strong partner in us to deliver commercial results and brand loyalty.
In this role, you will also be responsible for:
1. Coordination of VVIC client insight reporting which demonstrates and potentially predicts trends, needs and opportunities.
2. Understanding the Private Shopping client segments inside and out. You will be the voice of the client on behalf of the Private Shopping Department, to commercial and brand teams.
3. Building a calendar of opportunities across: experiences, events, gifting and training ensuring that the right teams are aware and leveraging all opportunities.
4. Using insights from the Client Development Team (CRM) and input from sales to propose client invite lists for different types of brand-led events.
5. Scheduling trainings and Brand immersion opportunities for the Sales team, encourage attendance and track results.
About You
You will be an individual that is extremely organized and commercially astute. Someone that is able to adapt their approach to match and influence those around them, using clear communications skills to build and maintain relationships with stakeholders inside and outside of the organisation.
In addition to this, we are also looking for someone who possesses the below:
1. Proven experience in luxury, ideally within a VVIC environment; where they understand the luxury client lifestyle and different client demographics.
2. Has a strong network of brand contacts and has the gravitas and status to navigate the ‘shades of grey’ to deliver outcomes for our most valued clients.
3. Someone who bases decisions in data and is interested in the story told by customer insights.
4. Credible and trustworthy with high levels of integrity.
5. Confident working with data and reporting and ability to create impactful presentations.
6. Live and breathe the Harrods brand and represent our ‘leader in luxury’ persona with top brand partners.
About Us
Our 175th anniversary will see the Knightsbridge store become a stage for our legacy of firsts, our house of world-leading brands and our reputation for exceptional. We want you to come and be a part of all this – and help us deliver exceptional service that represents our authority as a long-standing icon, industry-leader and innovator. Inspired by our past, celebrating our present and focusing on our future, you’ll be joining a team with the belief that anything is possible. What makes you different makes us exceptional.
Our Promise to You
Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.
Uniquely You
At Harrods we believe the personality and authenticity of our people sets us apart, we celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us special.
While our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you do not meet every desired criteria but feel you have the skills and experience to thrive in this role as well as a genuine interest in working for Harrods and you can demonstrate an alignment with our values, we would encourage you to apply.
If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods
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