£23,920 per annum plus monthly service charge, typically £2,400 annually
Nestled in the North Yorkshire countryside, Grantley Hall is a five-star, 17th-century property offering a blend of stately grandeur and contemporary luxury. A leader in luxury hospitality, it was the first UK hotel to achieve Hospitality Assured World Class Status and also received a Two MICHELIN Key Distinction in 2024. As a member of Relais & Chateaux and PoB Hotels, it features 47 opulent rooms and suites, five restaurants, three bars, an award-winning spa, and a cutting-edge gym, making Grantley Hall a truly distinctive luxury experience.
Purpose of the Role
1. Set trolleys and trays according to orders and standards
2. Make sure all linen, cutlery, glasses and dishes are clean and well-presented prior to delivering to the guest
3. Answer the telephone to take food & beverage orders, maximising revenue where possible and ensure the correct accompaniments are presented
4. Ensure adherence to quality expectations and standards
5. Anticipate our guest's needs and provide exceptional service to enhance their stay
6. Monitor inventory levels and assist with ordering and stock control
7. Handle guest orders, inquiries, and special requests with professionalism and courtesy
Key Skills, Qualities & Experience
1. The ability to multi-task and think on your feet
2. Strong communication skills with both team members and guests
3. Previous experience within the hospitality industry, preferably in a room service or F&B setting
4. Excellent communication and interpersonal skills
5. Strong attention to detail and ability to multitask in a fast-paced environment
6. Flexibility to work various shifts, including evenings, weekends, and holidays
Benefits
* A monthly service charge - typically £2,400 annually
* 31 days holiday increasing to 33 days with length of service
* Access to earnings before payday (Wagestream)
* Free parking
* Complimentary meals when on duty
* Discounted modern and spacious live-in accommodation
* Celebrating success! Company parties, winter award ceremonies, and team events and incentives throughout the year.
* Team appreciation and wellbeing activities - Team member of the month awards, BBQs, ice cream van, team massages, competitions & prizes, seasonal gifts, flu jabs
* Grantley Hall discounts - 50% off food and 20% off beverage, £100 B&B for employees (£150 B&B for friends and family), 20% off spa and gift shop products
* Access to hundreds of exclusive employee benefits, rewards, and discounts targeted specifically at the hospitality sector.
* Discounted hotel stays with Relais & Chateaux and Pride of Britain hotels
* Complimentary bespoke uniform and annual shoe allowance
* Free sight tests for those eligible
* Onsite Team Gym with professional induction
* Refer a Friend Scheme where you can earn up to £1000
* 24/7 Employee Assistance Support line and online portal supporting ‘mind, money, move, munch’
* Grantley Academy to support your development
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