If you need support in completing the application or if you require a different format of this document, please get in touch with at UKI.recruitment@tcs.com or call TCS London Office number 02031552100 with the subject line: “Application Support Request”.
Role: Operation Customer Service Associate
Job Type: Permanent
Location: Nottingham
Work Mode: Work from Office
Ready to utilise your knowledge in Customer Service?
We have an exciting role for you as an Operation Customer Service Associate.
Careers at TCS: It means more
TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership.
* Gain access to endless learning opportunities.
* Lead a team and their technical growth.
* Collaborate with customers and stakeholders.
The Role
As an Operation Customer Service Associate, you will be responsible for smooth business process while handling customer inquiries, resolving issues and optimizing services efficiently. This role involves managing customer query, coordinating logistics.
Key Responsibilities:
* Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude in a high-volume production environment.
* Should follow various communication scripts/canned responses/email templates when communicating to the customers.
* Complete shift duties, follow procedures to ensure completion, pass to next shift as necessary.
* Should be open to working in rotational shifts.
* Meet targets like Quality, CSAT, AHT, Compliance, Attendance & Adherence.
* Adhere to internal policies to ensure compliance with legal parameters as well as company policies and procedures.
* Ability to manage multiple priorities, multi-task & cross skill across ala channels (Voice, Chat & Email).
* Complete shift duties, follow procedures to ensure completion, pass to next shift as necessary.
Your Profile
Key skills/knowledge/experience:
* Should be Graduate with relevant work experience.
* Ability to work in a target-oriented environment.
* Should be a good team player.
* Should have excellent communication skills [in English Language]
* Should have excellent interpersonal skills.
* strong ability to multi-task
* Customer service experience specifically insurance would be preferred though not mandatory.
* Ability to provide Customer Service to existing customers over the phone, webchat & Email.
* Ability to handle a high volume of calls, chats, and emails with varying degrees of questions or concerns.
* Should be comfortable navigating multiple windows and tabs on a desktop computer.
* Must be able to work in a team environment, communicate with other agents and promote a positive work ethic.
* Should be customer centric and be focused on delivering excellence.
* Must be comfortable navigating/ learning multiple computer systems.
* Should possess effective problem-solving skills and can deliver timely resolution.
* Should be open to working in rotational shifts.
* Ability to manage multiple priorities, multi-task & cross skill across ala channels (Voice, Chat & Email)
Rewards & Benefits
TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network.
Diversity, Inclusion & Wellbeing
Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the UK Equality Act 2010 and the UK Human Rights Act 1998.
We believe in building and sustaining a culture of equity and belonging where everyone can thrive. Our diversity and inclusion motto is ‘Inclusion without Exception’. Our continued commitment to Culture and Diversity is reflected across our workforce implemented through equitable workplace policies and processes.
You’ll find a welcoming culture and many internal volunteering and social networks to join (these are optional). Our diversity, inclusion and social activities include 12 employee networks such as gender diversity, LGBTQIA+ & Allies, mental health, disability & neurodiversity inclusion and many more, as well as health & wellness initiatives and sports events and we sponsor the London Marathon.
We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role.
If you are an applicant who needs any adjustments to the application process or interview, please contact us at UKI.recruitment@tcs.com with the subject line: “Adjustment Request” or call TCS London Office 02031552100 to request an adjustment. We welcome requests prior to you completing the application and at any stage of the recruitment process.
Application Process:
1. Online application > 2. Technical discussion > 3. Managerial discussion > 4. HR discussion
Next Steps
Due to a high volume of applications, we will be unable to contact each applicant individually regarding the status of their application. If you have not received a direct response within 30 days, then the application should be deemed unsuccessful.
Join us and do more of what matters. Apply online now.