Who are we?
Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries.
People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.
A fantastic opportunity to become part of the growing Howden Life and Health Team.
We are a Life and Health Insurance Broker,, we believe we can offer the best advice, products and prices to our clients. We believe in putting our clients at the heart of what we do, always giving the best advice in our clients interest. We take pride in offering an unrivalled service to our clients and partners creating a fantastic opportunity available within our Client Support Team.
Our site based on Gloucester Business Park offers a fresh modern space with fantastic facilities on the doorstep, easily accessed by public transport and with plenty of on-site car parking available too. We offer flexibility in hours and location with the option to work from home up to 3 days per week. When you are working from the office, you can take advantage of our wellbeing events and options which are regularly ran from the office and have included flu vaccination clinics, outdoor Pilates, back and posture assessments along with free healthy snacks. like to socialise?? We run regular funded social activities along with our annual Summer and Christmas events.
We are looking for people who can demonstrate the right attributes and behaviours for this role rather than relevant industry experience. If you have a passion to help people, and your confident with great communication skills this role could be for you. This is a fantastic opportunity for anyone who is looking for a new challenge or change in industry and wants to start a career within financial services.
Benefits of a Client Support Adviser
Basic Salary of up to £24,333 per annum + quarterly bonus opportunity at £250
Paid qualifications and an automatic £1,000 gross annual salary increase when you have completed your Cert CII Qualification
· Annual Wellbeing Schedule – On-site Health Checks, Reflexology and Dietician
· Clear career progression structure
· Pension scheme
· Death in Service Life Insurance
· Subsidised Private Medical Insurance
· Hybrid remote working
· 23 days holiday, rising to 25 with service (plus public holidays)
· Enhanced maternity, paternity and adoption pay
· Enhanced sick pay
· Critical Illness Cover
· Discounted gym membership, retail discounts scheme and childcare vouchers
· Perk Box – High Street Savings, Discounted Memberships and Freebies
· Health Cash Plan - included but not limited to Dental and optical cover, Online GP, Counselling sessions and much more
· Long service rewards
· Paid for qualifications
· Team building events
·Flexible Benefits
Requirements of a Client Support Adviser
1. Clear Communication skills
2. Friendly and professional attitude
3. Problem-Solving Skills
4. Empathy
5. Product/Service Knowledge
6. Strong Time Management
7. Attention to detail
Responsibilities of a Client Support Adviser
8. Conduct applications (warm transferred over from the sales team) with clients asking about sensitive and important health matters
9. Accurately submit the information onto systems
10. Provide regular phone and email updates to the client during the application process
11. Respond to queries from both clients and insurers in a pro-active manner
12. React and act to overcome any issues that occur that may prevent the policy for going on risk, working with the Advised Sales Team to support this client through any necessary changes required
13. Champion and drive a strong culture of compliance and regulatory principles such as Treating Customers Fairly (TCF)
14. Take responsibility for own personal development in terms of understanding the business, regulation, and the insurance industry, acting in accordance with current regulatory procedures, keeping up to date with any changes and sharing this knowledge with colleagues
15. As an employee you are required to be aware of the Howden Life & Health data protection policy and in particular your obligation to keep all data safe. The policy requires you as an employee to comply with the provisions of the Howden Life & Health data protection policy and for you to ask for clarification on any point that is not understood
16. Any other reasonable tasks and functions that the business deem necessary.
What do we offer in return?
A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:
17. Our successes have all come from someone brave enough to try something new
18. We support each other in the small everyday moments and the bigger challenges
19. We are determined to make a positive difference at work and beyond
Reasonable adjustments
We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.
If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.
*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.
Fixed Term Contract (Fixed Term)