Operations Manager – leading Acro company
Hybrid – 2 days in office in Watford
Up to 42k
Our client are passionate about empowering individuals through acrobatics, fostering a sense of achievement and creativity.
Their mission is to deliver world-class and exceptional acro classes for children across the UK and globally. As we expand our footprint, we aim to establish new locations, furthering our commitment to accessible, high-quality acrobatic education.
The Operations Manager will oversee the day-to-day operations, ensuring smooth
functioning across all locations and supporting the successful rollout of new private sites. This role involves streamlining processes, managing staff, and implementing strategies to ensure high-quality service delivery.
Key Responsibilities:
* Operational management including development of new areas, over seeing daily running of classes across locations, developing and maintain operational procedures across the business.
* Team Leadership including develop and motivate current staff, manage recruitment and HR processes.
* Reporting and Analysis – Report on revenue, operational efficiency and marketing performance.
* Ensure compliance across the venues
* Drive retention strategies across the business.
Ideal Candidate:
* Previous experience in client success, account management, or a related field, preferably within children’s activities sectors or service industries.
* Demonstrated success in managing client relationships and driving client satisfaction.
* Proven experience in operations management, preferably within the children’s activities, performing arts, or fitness sectors.
* A genuine passion for connecting with people and ensuring their success.
* Self-motivated, proactive, and results-driven individual.
* Comfortable working in a dynamic and fast-paced environment.