Assistant Front Office Manager Imperial London Hotel Group based at Royal National & City Sleeper Hotel 40 hours (5 of 7 days weekly rota) £38, 000.00 GBP Benefits We are part of the Imperial London Family of Hotels, a family-run company with over 185 years of history. We’re rewriting the traditional hospitality mindset, paving the way for a fresh approach at our 8 hotels in Bloomsbury. Our purpose is to provide authentic London experiences and memorable stays to all our guests. And we believe that starts with the right team. We are now recruiting an Assistant Front Office Manager at Royal National & City Sleeper Hotel Nestled in the heart of London, Bloomsbury. Our Royal National Hotel is one of the largest hotels in the UK. We boast over 16000 guest rooms. Each day brings new challenges as we forge to create authentic London experiences and memorable stays within everyone’s reach. Putting our guests at the heart of everything you do, you make it your mission to ensure that you and your team deliver an exceptional guest journey from check in to check out. Working alongside the Front Office Managers, you will be a role model for the team, leading by example to create a memorable guest experience for each guest, and address any shortfalls in service quality and operating standards. Key Duties will include the following: Support the Front Office Manager in delivering quality of service and delivery for all services and facilities within Front Office departments holding regularly team meetings to agree areas of operational focus on service quality, KPI and other targets. Confidently handle any guest complaints in a timely manner and ensure that suitable solutions are reached to satisfaction of our guests. Responsible for recruiting, on-boarding all Reception and other front of house team members you will create a culture of continuous professional development empowering them to deliver and be the best. What we would like from you Worked as a Reception Manager or Assistant Front Office Manager for 3 years in the hospitality industry. A Passion for hospitality, you are all about creating memorable experiences for others no matter what time of day. Personable and engaging, with the ability to build rapport easily, and with great communication skills with both internal departments and guests alike. A multi-tasker with your excellent organisation skills, you can prioritise workload and also adapt to changing priorities where needed. A positive can-do attitude, you are calm under pressure, able to work both independently and as part of a team. A good working knowledge of Microsoft and knowledge of Reservation Systems (Opera). What you will get in return 28 Days Holiday pro-rata increasing with length of service up to 33 days Free meals on duty Uniform & dry-cleaning Workplace pension scheme £300 Refer a Friend Scheme Employee recognition Employee awards Social events Interest-free Season Ticket Loan / Travelcard Loan 50% discount to friends and family in our hotels on hotel rooms & 20% discount in our restaurants (subject to availability) Local discounts at Gym, Dry Cleaners, Bowling and Restaurant outlets Early Pay - Instantly access a portion of the pay you’ve already earned Shopping discounts across several high-street brands and online retailers (via Each Person) Nursery Scheme via Each Person (subject to eligibility) Mental health first aiders support & well-being Employee Assistance Programme- Supported by Hospitality Action About Us: With a 185-year legacy, our company combines the stability of a long-standing 7th generation family business with the innovation of a startup. We have big plans for growth, and we need someone who shares our excitement for the future, whilst upholding our core values of positivity, care, collaboration, growth, and pride. We are part of the Imperial London Family of Hotels, a family-run company with over 185 years of history. We’re rewriting the traditional hospitality mindset, paving the way for a fresh approach at our 8 hotels and 9 restaurants in Bloomsbury. Our purpose is to provide authentic London experiences and memorable stays to all our guests, and we believe that starts with the right team. Are you ready to take your culinary skills to the next level and contribute to our new generation of hoteliers? Please reach out to us today