CTDI UK Wellingborough, England, United Kingdom
Operations Manager
CTDI UK Wellingborough, England, United Kingdom
This range is provided by CTDI UK. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Join CTDI's Exciting Journey as an Operations Manager in Wellingborough!
Welcome to CTDI, where innovation meets excellence! We are a leading global engineering, repair, and logistics company, providing cost-effective solutions to some of the world’s premier brands. As we embark on a thrilling new chapter, we invite you to be part of our newest site in Wellingborough. Here’s your chance to contribute to a dynamic team and help shape the future of CTDI!
About the Role
This is not your standard Operations Manager/General Manager role. We are looking for a unique individual who has had experience of startups as well having that all extensive knowledge ranging from reverse logistics to engineering and resourcing.
As the Operations Manager, you will be a pivotal member of our management team, responsible for the efficient delivery of all products to our clients. Located at our new Wellingborough site, you will play a crucial role in planning, directing, and managing operations to foster business growth and uphold our reputation for quality.
Key Responsibilities
* Performance Monitoring: Review performance data to measure productivity and goal achievement, identifying areas for cost reduction and improvement.
* Efficiency & Quality: Ensure all lines operate at maximum efficiency within budgets, meeting quality targets.
* Reverse Logistics: Oversee the process of receiving returned products and manage reverse logistics operations.
* Quality Assurance: Collaborate with Engineering/Quality to establish KPIs for monitoring quality performance.
* Workload Management: Plan and review workload and manpower to meet targets cost-effectively.
* Customer Solutions: Analyse customer escalations and OOBA fails, implementing corrective actions.
* Continuous Improvement: Drive quality improvements using CI methodologies.
* Leadership Development: Build and lead a cohesive team, implementing succession planning and recruitment strategies.
* Standardisation & Training: Promote standardisation across operations with cross-training initiatives.
* Environmental Responsibility: Lead by example in reducing, reusing, and recycling, ensuring responsible waste disposal.
* Health & Safety Compliance: Ensure adherence to all Health & Safety regulations.
Candidate Profile
We are searching for a strategic leader with a proven track record in operational management. If you are passionate about delivering high-quality customer service in a fast-paced environment, we want to hear from you!
Qualifications and skills:
* Strong analytical, planning, and organisational skills.
* Proficiency in budgeting, forecasting, and metrics.
* Excellent communication, negotiation, and conflict management skills.
* Basic IT skills (databases, MS Office).
* Awareness of Health & Safety laws, ideally IOSH qualified, not essential.
Personal Attributes
* Critical thinker and problem solver
* Effective decision-maker and leader
* Adaptable and persuasive team player
Why Choose CTDI?
* Innovation: Be part of a company that thrives on creativity and innovation.
* Growth: Join us at the start of our exciting journey in Wellingborough and contribute to our expansion.
* Impact: Make a difference and drive change in a dynamic, global environment.
Are you ready to take on this exciting challenge and grow with us? Apply now to become a key player in CTDI's success story in Wellingborough!
Join us, and let’s build a brighter future together!
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Management
Industries
Telecommunications
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