Head of Block Management
Grays, Essex
Hours: Monday - Friday
£40,000 base salary (depending on experience) + Bonus incentives
The main responsibility of the Head of Block Management is to manage and lead a team of 6 block managers, ensure that all blocks are maintained to a high standard and that freeholders and leaseholders (as well as residents) are complying with all their requirements whilst also balancing the high level of customer service that is expected within the company.
As Head of Block Management, you will be expected to be the point of contact for all block management team members, landlords, contractors, tenants, leaseholders and freeholders.
Your role will include:-
* Managing and guiding the block management team
* Being the initial point of contact for freeholders and leaseholders for day to day issues
* Liaising with the in-house maintenance team and other contractors on maintenance tasks to get quotes, organise works and coordinate access
* Liaising with freeholders and leaseholders on maintenance items or other issues relating to their freehold
* Dealing with utility suppliers for blocks and ongoing bills
* Preparation and issuance of notices in compliance with Section 20 of the Landlord and Tenant Act 1985 in regard to major works
* Arrange and attend AGM’s, providing minutes and following up on any arising actions
* Taking payment from leaseholders
* Undertaking regular block inspections
* Work with the client to reduce service charge and ground rent arrears
* Ensure that all blocks meet current health and safety regulations, fire regulations if relevant and other legislative requirements.
* Responding to complaints to address disputes and potential breaches of lease
You will have:
* 5+ years experience in Block Management
* Previous experience of managing a block management team
* You MUST have a full UK driving licence and your own car
* Your customer service levels must be high
* You must have a desire to exceed expectations as well as be able to deal with conflicting demands of leaseholders, landlords, tenants and freeholders.
* You must have a flexible approach to solving problems and your time management.
Apply online today or call the Crux team on 01344 233 444.