Head of Cafà Operations
Location: Rotherham
Salary: A GBP 34,436 : A GBP 42,088 per annum
Hours : Full time, 37.5 hours per week
The Role
At the hospice, their cafà spaces are at the heart of their community. Theyre not just places to enjoy a coffee, but are vital hubs where patients, families, staff, and supporters come together. As part of the exciting expansion of their cafÃs, theyre moving all cafà operations to sit under their income generation directorate. The head of cafà operations will play a key role in this transition, reporting directly to the income generation director.
This is an opportunity to bring a commercial focus to their cafà operations, ensuring that every site not only provides excellent service but also generates vital income to support their mission. You will lead a growing team, bringing a mix of catering experience, commercial expertise, and a passion for community. With their living lifes wishes strategy guiding us, the success of their cafÃs directly contributes to the hospices sustainability and ability to deliver exceptional care.
Key Responsibilities
Cafà Operations and Leadership:
* Oversee the daily operations of all hospice cafÃs, ensuring smooth and efficient service across all locations.
* Line manage cafà supervisors, providing leadership, support, and development to ensure consistent high standards of service, food safety, and cleanliness.
* Ensure the hospice cafÃ, in particular, caters to patients needs while preparing and distributing food to the other cafÃs.
* Manage the production and distribution of food from the hospice cafà to other locations, ensuring quality and supply consistency.
* Foster a customer:focused environment that provides exceptional service and reflects their something rother tasty ethos.
Commercial Growth and income Generation:
* Develop and execute a commercial strategy to drive profitability and revenue growth across all cafÃs, with an emphasis on sustainability.
* Identify and implement new income:generating opportunities, such as digital ordering systems, new supplier partnerships, and seasonal menu innovations.
* Explore and assess potential new cafà locations, expanding the hospices reach and enhancing brand visibility.
* Work closely with the fundraising and marketing teams to align cafà operations with hospice campaigns and community outreach.
Supplier and Stock Management:
* Source and negotiate with suppliers for food, beverages, and cafà equipment, ensuring quality and value for money.
* Manage stock, inventory, and supplier relationships, ensuring the effective use of resources and reducing waste.
* Continuously evaluate suppliers and products to meet the hospices standards for quality, sustainability, and cost:efficiency.
Customer Experience and Community Engagement:
* Enhance customer experience by ensuring the cafÃs provide a welcoming and enjoyable environment for all visitors.
* Regularly gather customer feedback and use this data to improve service and offerings.
* Leverage cafÃs as community engagement points, raising awareness of the hospices mission and services, as well as promoting fundraising opportunities.
Skills and Qualifications
* Level 3 food safety in catering (or equivalent): essential for ensuring compliance with food safety standards in all cafà operations.
* Management or leadership qualification (e.g., ILM level 3 or equivalent): critical for effective team leadership and operational management.
* Health and safety certification (e.g., IOSH managing safely or equivalent): a sound understanding of health and safety regulations for cafà environments.
* Experience in financial management/budgeting: significant experience managing budgets, financial reporting, and achieving financial targets.
* Proven experience in managing cafà or hospitality operations, with a strong understanding of catering, food safety, and customer service standards.
* Demonstrat