Are you passionate about empowering people to take control of their health through technology? We're looking for a friendly, approachable, and tech-savvy Digital Health Advisor to join our team! In this role, you will work directly with the public, providing hands-on training and support to help individuals confidently navigate digital devices and apps. Whether it’s assisting someone in downloading the NHS app or guiding them through health tracking tools, your expertise and support will help bridge the gap between technology and wellbeing. If you're confident in your IT skills and enjoy helping others, we’d love to hear from you!
The Digital Health Activation Service, is part of The Life Rooms suite of Services in Liverpool. As a Digital Health Advisor you will help tackle health inequalities by removing barriers to accessing digital services and information. You will play a key role in empowering individuals and groups, increasing their knowledge, skills and confidence in using technology to improve their health and wellbeing.
As a Digital Health Advisor, you will support a variety of initiatives tailored to the needs of the local community. Recent projects have included:
• Data Bank– Reducing data poverty
• Digital Inclusion Initiative– Providing tablets and training on their use
• Basic IT– Offering essential digital skills training
• NHS App Essentials– Helping users navigate and access key NHS services
You will work in community settings and GP practices across Liverpool, offering a neighbourhood-based approach to reduce digital deprivation and ensure everyone has the opportunity to benefit from digital health services.
Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.
We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.
At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.
Flexible working requests will be considered for all roles.
1. Work within primary care, multi-disciplinary team settings and VCSE Organisations to support services to become more digitally enabled.
2. Deliver virtual and face to face training to individuals and groups regarding the use of digital technology and its application within improving and maintaining health and wellbeing.
3. Produce a range of accessible resources to support individuals and communities in the use of digital technology in addressing health and wellbeing needs
4. Engage communities to consider health inequalities and use digital means to create bespoke support addressing the wider determinants of health.
5.Be responsible for own time management, working autonomously and as part of a team to facilitate training, 1:1 support and information guidance across services, communities and organisations.
6. Developing and maintaining relationships with key stakeholders including primary care, VCSE organisations, and community representatives to support effective service delivery.
7. Engage in side by side working in order to co-produce a service that is responsive to individual and community needs.
8. Support the delivery of key performance indicators for the service
9. Producing reports as requested.
10. Keep accurate records, update systems and databases, and maintain digital platforms to a high standard in order to produce robust and timely statistical reports.
11. Signpost people to other services where appropriate and support access to these to gain further support around health and wellbeing needs.
12. To actively participate in developing directorate, team and individual objectives and plans, attend staff performance management and learning and development reviews.
13. The post holder is expected to be flexible in the performance of duties and to undertake any other duties identified as appropriate to the post.
14. All jobs are subject to change from time to time and this job description will be reviewed regularly and may be updated to include reasonable changes in consultation with the job holder.
This advert closes on Sunday 20 Apr 2025