Job summary To provide general assistance to the practice team and project a positive and friendly image to patients and visitors, either in person or via the telephone. Welcome, assist and direct patients in accessing the appropriate service or healthcare profession in a courteous, efficient, and effective way. Main duties of the job Dealing with appointment, home visits and telephone requests. Booking, amending, and cancelling patient appointments Processing of repeat prescriptions in accordance to practice guidelines. Initial contact with and responding to requests from patients, other team members and associated healthcare agencies and providers. Filing and retrieving paperwork Taking messages and passing on information Keeping the reception area tidy and free from obstructions and clutter Bring in path lab results and re-allocate where necessary. Import GP to GP records. Action admin emails and internal messages Action mastercall out of hours reports Run off paperwork, locate paper notes for deducted patients. Enter new patients onto the system. Enter change of address, name changes to the system Action on-line registrations Action Mother and baby discharges Medical records for insurance companies Carry out data entry for patient records. Summarise new patient records. Receive new patient paper notes from the health authority and entering them onto the system. Scanning of post onto patient records Coding Emailing of sicknotes, referrals to patients and hospitals Completing tasks sent from internal users. Ensure patient confidentiality is kept at all times. Complete annual mandatory training. The above list of duties is not exhaustive and may be subject to change as deemed necessary. About us St Johns Medical Centre is located in the market town of Altrincham within the borough of Trafford, Greater Manchester. We have a clinical team of 8 GP Partners, 6 Salaried GP's, 4 Practice Nurses, 2 HCA's & 1 Phlebotomist, all supported by a large reception and admin team. Date posted 19 February 2025 Pay scheme Other Salary £12.30 an hour Contract Permanent Working pattern Full-time, Part-time Reference number A5109-25-0000 Job locations 33 Market Street Altrincham Cheshire WA14 1PF Job description Job responsibilities St Johns Medical Centre Altrincham Health & Wellbeing Centre 31-33 Market Street Altrincham WA14 1PF Job Title: Clinical Support Team Reports to: Operations Manager / Office Manager Job summary: To provide general assistance to the practice team and project a positive and friendly image to patient and other visitors, either in person or via the telephone. Welcome, assist and direct patients in accessing the appropriate service or healthcare profession in a courteous, efficient, and effective way. Job description Job responsibilities St Johns Medical Centre Altrincham Health & Wellbeing Centre 31-33 Market Street Altrincham WA14 1PF Job Title: Clinical Support Team Reports to: Operations Manager / Office Manager Job summary: To provide general assistance to the practice team and project a positive and friendly image to patient and other visitors, either in person or via the telephone. Welcome, assist and direct patients in accessing the appropriate service or healthcare profession in a courteous, efficient, and effective way. Person Specification Experience Essential Flexible approach to undertaking a wide variety of tasks Highly Motivated Experience of answering telephone calls in a high call volume environment Experience of working as part of a team Experience of Customer service Desirable Experience of working in a busy NHS environment Experience of clinical systems, Emis web, Docman and Ask my GP Person Specification Experience Essential Flexible approach to undertaking a wide variety of tasks Highly Motivated Experience of answering telephone calls in a high call volume environment Experience of working as part of a team Experience of Customer service Desirable Experience of working in a busy NHS environment Experience of clinical systems, Emis web, Docman and Ask my GP Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name St Johns Medical Centre Address 33 Market Street Altrincham Cheshire WA14 1PF Employer's website https://www.stjohnsmedicalcentre.co.uk (Opens in a new tab)