Role: Service Delivery Team Leader
Department: Service Delivery
Location: Chorley
Reporting to: Senior Team Leader
Hours of work: Monday – Friday on a rota basis from 07:00 – 18:00
Full Time, 5 days over 7
Contract type: Permanent
Purpose:
We are seeking a proactive and highly organised Team Leader to join our TVS Service Delivery department. The ideal candidate will be responsible for managing new client implementations, customer onboarding, overseeing day-to-day operations of dedicated transport services, and ensuring all domestic 3rd-party carrier deliveries meet performance expectations. You will be expected to lead a team effectively, manage weekly calls, handle escalations, conduct case quality/phone quality, manage client events and drive solutions to completion. This role requires a hands-on, results-oriented leader who can manage and motivate a team while maintaining strong relationships with clients and internal stakeholders.
Main Duties & Responsibilities:
- Client Implementations & Onboarding: Oversee the onboarding process for new clients, ensuring smooth implementation and timely resolution of any challenges. Manage the setup and amendments for engineers and dealers as per client needs.
- Transport Management: Supervise day-to-day dedicated transport logistics, including same-day and next-day deliveries, ensuring all timelines are met and service quality is maintained.
- Carrier Performance Management: Review and m...