Seeking a Front Office Manager to deliver exceptional guest experiences, collaborate with hotel areas, and foster a culture of inclusion. Ideal candidate has luxury hotel experience, excellent communication skills, and a warm personality.
The role involves:
* Leading front office operations and ensuring seamless guest journeys
* Collaborating with hotel teams to drive guest satisfaction and loyalty
* Providing exceptional customer service and resolving issues promptly
* Maintaining high standards of organization, attention to detail, and presentation
* Recruiting, training, and developing front office staff
In return, we offer a competitive package including:
* Bonus and performance-related rewards
* Social events, wellbeing initiatives, and team activities
* Training and development opportunities to enhance skills and career progression
* Private medical cover, pension scheme, and life assurance
* Complimentary meals, accommodation discounts, and other perks
About the Hotel
We operate a portfolio of over 120 hotels worldwide, with a range of collections offering unique experiences and opportunities for development and growth.
About the Group
We foster a culture of inclusion, diversity, and empowerment, where everyone feels welcome, valued, and empowered to reach their full potential.