The Vacancy
Working at the Cumberland, you become part of something special. We’re a Mutual organisation, committed to improving the lives of our colleagues, customers, and community. Our values are incredibly important to us.
We’re on an exciting transformational journey with our people firmly at the forefront of our plans. If you want to work for a team integral in helping to drive cultural change, a team where you can bring your whole self to work bringing your energy and creativity to make a positive difference, then this is the job for you.
We have an exciting opportunity for an Environments Manager to join our Technology team and take responsibility for the management and optimisation of IT environments within Cumberland. This includes all non-production (development, testing, preproduction, DR etc) and production environments.
The role ensures that these environments are stable, secure, and meet the needs of various stakeholders. You’ll oversee the configuration, deployment, monitoring, and maintenance of systems while ensuring compliance with security and operational standards.
Initially, you’ll lead the setup, and oversee the continued delivery, of an environments management capability within our large-scale transformation programme. You’ll play a pivotal part in establishing and implementing the environments management process from the ground up, ensuring seamless coordination across internal teams as well as with 3rd party Technology and Delivery partners.
Over time, following the implementation of our transformation programme, you’ll be responsible for the management of Environments within our IT Estate, overseeing all activity across the BAU IT Service and Change portfolios.
The Role
Oversee the management of multiple IT environments (development, testing, staging, and production), ensuring their availability and performance. This includes responsibilities such as:
* Deployment and Release Management
* Security and Compliance
* Monitoring and Performance Optimisation
* Automation and Tools Management
* Collaboration and Stakeholder Management
* Innovation and Continuous Improvement
About you
Experience, knowledge and qualifications:
* Proven experience in managing complex IT environments, including development, staging, and production systems.
* Proven experience of overseeing the management of an IT Estate as part of a large-scale IT transformation programme.
* Strong understanding of IT infrastructure, cloud environments (Azure), virtualisation, and containerisation technologies (e.g., Docker, Kubernetes).
* Knowledge of IT security best practices and experience with compliance frameworks (e.g., GDPR, PCI DSS, ISO 27001).
* Strong problem-solving skills and ability to troubleshoot issues in real-time.
* Proficiency in DevOps practices, including CI/CD pipeline implementation and management.
* Familiarity with ITIL principles and practices, particularly around incident, problem, and change management.
* Strong communication skills with the ability to interact with both technical and non-technical stakeholders.
* Be able to demonstrate evidence of delivering successful target operating model improvements.
* Adept at using relevant software tools and platforms for asset management, knowledge base management, project management, and more.
Skills, abilities, and behaviours:
* Highly organised, with strong attention to detail and the ability to manage multiple environments and projects simultaneously.
* A proactive mindset, always seeking to improve system performance and prevent potential issues.
* Strong collaboration and interpersonal skills, with the ability to work well within cross-functional teams.
* Ability to handle high-pressure situations and make decisions quickly when critical issues arise.
The Company
We’re here to create a banking experience that’s kinder to people and planet. Unlike banks, we don’t have public or private shareholders which means we can invest 100% of our profits back into our business. As a result, our business is purpose-led, financially strong, socially responsible and always focused on our people, planet and communities.
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