To receive incoming and initiate outgoing telephone calls in order to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries. Refer to Community Pharmacy where appropriate. Premises: Open up the reception / admin areas at the start of the day when first to arrive and make all necessary preparations to receive patients. Keep all areas clean and tidy. Ensure all confidential information / prescriptions are locked away Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice Deal with all general enquiries, explain procedures and make new and follow-up appointments. Explain practice protocols to new patients and those seeking temporary cover and ensure procedures are completed. Enter requests for home visits onto the computer system, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor. Action and deal with repeat prescription requests. Follow up on any patients tasks requested by the Clinicians The role is very varied and interesting. Enter patient information on to the computer as required. Ensure that all new patients are registered onto the computer system promptly and accurately To provide general support to the Doctors, Practice Manager and Health Professionals involving general clerical work Input Patient Data ensuring correct read codes are used To maintain the computer clinic system in an accurate and secure manner. To provide cover for members of the Reception team during periods of sickness and annual leave. Any other duties deemed reasonable by the Partners / Practice Manager