Hello. We’re Severn Trent and we think water is wonderful. And we’re pretty keen on people too.
24 hours a day, 365 days a year we serve 4.8 million households and businesses across the heart of the UK. Each cuppa drank, each toilet flushed is only possible because of the 7,000 brilliant team members working across our patch.
We welcome people from all walks of life and celebrate individuality. We know diverse minds, experiences and backgrounds help us to learn and better serve our customers and the communities where they live.
If you want to do more because you care, we’d love to talk to you. There really is something for everyone here.
Here at Severn Trent, we take pride in knowing we come to work each day and help make a difference to our customers, working together with our colleagues to solve problems as soon as we can.
EVERYTHING YOU NEED TO KNOW
We have a new opportunity to join our Billing Assurance Focus Team. Your key accountabilities in helping us on our journey to be the best will be:
As an Assurance Specialist, your main responsibility is to support the Assurance and Revenue Manager in all billing assurance and revenue activities. The accuracy of the work is key to an exceptional customer experience.
You will be responsible for ensuring identification and correction of billing and data inaccuracies across multiple processes and resolving in a timely manner, ensuring that customer accounts are correct within a set timeline.
This role is an integral part of the billing assurance process. It is a key operational, process task driven, data orientated role where attention to detail and accuracy are key attributes ensuring right first time. The Specialist role will also ensure that they contribute to the continuous improvement of our policies, procedures, and data management strategy.
You’ll have great communication skills, great time management skills, be an enthusiastic team player who can motivate others and have a flexible and approachable manner.
Our water is vital to our customers, so we need to be around when they need us. You’ll be working shifts totaling 37 hours per week between the hours of 8:00am and 5:00pm, Monday to Friday.
WHAT’S IN IT FOR YOU
Working here isn’t just a job. You can build a career at Severn Trent. We’ll reward you for it, too.
We have a range of benefits that recognise great work, and award-winning training to help you reach your potential. And we’ll also help you play your part in looking after the environment and the communities where we live.
With that in mind, here are just some of our favorite perks that you’ll get being part of the Severn Trent family:
1. A great starting salary of £25,396.88 with a pay review each year!
2. Annual company bonus of up to £1,500 (Applicable from 2024)
3. 33 days leave per year - that’s 25 days annual leave and another 8 days to use in lieu for any bank holidays worked. You can also buy another 5 days holiday per year on top of this.
4. Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)
5. Income protection covering half salary for up to five years if you are unable to work
6. Severn Trent shares scheme, offering the opportunity to purchase discounted shares
7. Family friendly policies
8. Two volunteering days per year
9. Life insurance of 6 times salary
10. And when it comes to your health, we’ve recently launched a new 'health fund' to help contribute to private medical treatment for those struggling to get treatment on the NHS. Plus, we’ll also look after your wellbeing with our free physio, mental health counselling and virtual GP service.
WHAT’S NEXT
We can’t wait to hear from you.
Before you apply, you’ll need an updated copy of your CV and about five minutes to spare.
If you’re not too sure about what you need to do, or have a question about the role before applying, please do reach out to our amazing team of recruiters at recruitment@severntrent.co.uk.
And if your curiosity has peaked and you're wanting to find out even more, search #LifeAtSevernTrent on social media.
Ps. we’ll always let you know the outcome of your application after the closing date - so keep an eye on your phone and emails!
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