Technical Customer Support Team Leader
We’re Quickline, and we believe everyone deserves great internet. Whoever you are, wherever you are, and whatever you do online. So we’re on a mission to provide just that—lightning-fast, reliable broadband that reaches the places other providers leave behind.
Our mission relies on a team full of inspiring people, and we’re looking for a Technical Customer Support Team Leader with a strong background in broadband, networking, or telecommunications to help us deliver exceptional customer service and technical support.
Could that be you? If leading a team to provide outstanding technical support gets you out of bed in the morning, and ensuring seamless connectivity for customers puts a smile on your face, then we would love to find out more about you.
This role operates on a rota covering 7 days per week, between 8 am and 8 pm, once training is completed.
Here's why you will love this role:
* Lead and develop a team of technical support advisors
* Make a real impact by championing customer needs across the business
* Work in a fast-paced environment where no two days are the same
* Collaborate with engineering, operations, and product teams to enhance service quality
* Be part of a company that values innovation and customer satisfaction
Here's why you will be great at this role:
* Strong leadership skills with experience managing a technical support team
* Excellent communication and coaching abilities to drive team performance
* Proficiency in troubleshooting broadband, VOIP, and Wi-Fi-related issues
* Ability to manage escalated technical issues and ensure effective resolution
* Passionate about delivering exceptional customer experiences and driving improvements
The Benefits:
* Pension – 5% employer / 5% employee contribution.
* WPA Health Scheme – Can claim back prescription, GP and optician charges, therapy allowance, private outpatient consultations, NHS parking claim back, EAP, 24/7 remote GP service, member discounts.
* 25 days annual leave + bank holidays, your birthday, house move and wedding day off.
* High Street Shopping Discount Scheme - Holidays, food and drink, insurance, sport, tech, high street, Ikea, M&S, cinema etc.
* Free Parking on site.
* Regular ‘Lunch & Learns’ and company wide ‘Elevenses’ meets to discuss company direction.
* Social Events – Summer and Christmas parties etc.
* Thank Q Awards – Monthly £50 winner, yearly £500 winner.
Please note: Unfortunately, we can’t offer visa sponsorship.
#J-18808-Ljbffr