Customer Service Expert – Part Time – Telephone and admin based
Location: Colwick, Nottinghamshire
Salary: c£13.52 / per hour DOE
Posted: 1 day ago
Category: Call Centre & Customer Care Jobs
Are you passionate about enhancing customer experiences? Do you thrive when problem-solving, communicating and analysing patterns in data? If so, join our client’s busy team as a Customer Service Expert.
The successful applicant will work 20 hours per week to support with the full customer service experience. As a Customer Service Expert, they’ll be responsible for gathering feedback at the source through to using the information gathered to update and improve internal processes and boost customer satisfaction rates across the organisation.
If you are committed to delivering exceptional customer service and are ready to take on a rewarding role, we would love to hear from you… apply now to help shape the future of customer excellence!
Responsibilities
* Act as a first point of contact to customers wishing to provide feedback
* Review and analyse feedback from customers to drive service improvements
* Adhere to the complaints process, ensuring responses are to agreed timescales
* Assist in the development of new online services to improve customer satisfaction
* Provide high quality administrative support to the Customer Experience Team
* Analyse overall customer service performance, to spot repeated patterns for improvement
Please note, office-based customer service experience from a call-taking role is really important for success in this role.
Skills and Experience
* Proven experience in a desk-based customer service role is essential
* Good working knowledge of Microsoft Office packages
* Excellent communication skills with stakeholders at all levels
* Proven track record providing clear advice in both written and spoken English
* Experience in complaint management highly advantageous
* Proficient analytical skills with the ability to look for patterns in data
About Express Recruitment
Express Recruitment has been offering exceptional recruitment solutions across the East Midlands since 1987, “exceeding expectations every time” of over 267,000 candidates.
We supply a diverse range of sectors including Engineering, Technology, Professional Services, Languages, Sales & Marketing, Call Centres, Commercial, Manufacturing, Local Authority, NHS, Education and Voluntary organisations.
This vacancy is being advertised on behalf of Express Recruitment Ltd. The services advertised by Express Recruitment Ltd. are those of an Employment Agency.
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