It 2nd / 3rd line engineer

We are recruiting for an IT 2nd / 3rd Line Engineer, working with an office-based team. The role will be first point of contact for the IT-related issues, problems, incidents or requests.

Duties:

* Assess, troubleshoot and resolve all end user computing issues .
* Help to develop processes and methods of operating .
* Work from or travel to company sites to provide extended end user computing services to the user beyond that provided from our offices as required.
* Ensure that all work carried out for users is recorded in the in-house systems.
* Maintain a level of technical competence, while assisting in training other members of the team to increase overall knowledge and competencies, improving the levels of service offered.

Skills:

* Windows Desktop 10 / 11.
* Windows Server 2016+, Virtual appliances, SQL Server.
* Microsoft Intune, Defender & 365.
* Networking - LAN, vLAN, WAN, Switches, Routers etc.
* Cloud Services - Azure, Email, Office and Third Party.
* Active Directory - Hybrid Azure on Prem.
* Driving licence and own transport - essential
* Outstanding verbal and written communication skills
* High attention to detail and organisational skills.

Benefits:

1. Health care maintenance cash plan.
2. Access to shopping and gym discounts.