What if the work you did every day could impact the lives of people you know? Or all of humanity? At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients. Working at Illumina means being part of something bigger than yourself. Every person, in every role, has the opportunity to make a difference. Surrounded by extraordinary people, inspiring leaders, and world changing projects, you will do more and become more than you ever thought possible. Illumina are a Global Biotechnology company, growing at a rapid pace, we are currently looking for a Service and Solutions Undergraduate Associate to join our mission, to improve human health by unlocking the power of the genome. Service and Solutions Undergraduate Associate is responsible for supporting our Field Service and Support Team, enabling them to deliver first-class customer success. German, French or Spanish language skills will be an advantage as well as fluent English language. You will collaborate closely with Field Service Engineers and Field Application Scientists to assist in all pre- and post-service administrative tasks relating to Work Order management post service activities, as well as collaborating with the broader commercial team to support customer satisfaction and internal Quality Assurance compliance. You will be based onsite at our European Head Office in Cambridge UK. Why You This role requires proficient communication, time management, situational awareness, poise under pressure, and collaboration. You will be expected to build and maintain strong relationships across district Service and Support teams, Regional Product Support, Customer Service, and Quality organizations. You will have fluent English language skills alongside either German or French language skills. This role is a 12-month placement starting in July 2025, finishing July 2026. Based at our offices in Granta Park, Cambridge. Our programme focuses on meaningful project work, professional and personal development, in addition to providing opportunities outside of your department. Learn more than you ever thought possible. Qualifications: You will be working towards a degree in a business-related or biotechnology related field. Broader backgrounds will also be considered. Responsibilities : Coordination and administrative support of Work Order and Case Management to ensure timely and accurate completion Handle high priority and time sensitive elevations from Field Service Engineers, including identifying the proper Field personnel to dispatch to customer site aligned with Service Level Agreement Execute Field interactions for work order, case management, resource dispatch, and parts/tools shipment tracking Triage inquires as needed on behalf of the Field Service Engineers, Field Application Scientists, and Technical Support Build relationships and act as a business partner to EUR Service and Support and Global Service Operations teams, Technical Support, EUR Sales teams and Illumina approved service providers Assist Field with inventory management including spare parts, field tools and installed product Executes within defined policies, procedures, and practices Performs other duties as requested Requirements: Ability to operate as an independent contributor and as a cooperative member of a team Excellent verbal and written communication skills German and/or French and/or Spanish language skills in addition to English language skills Ability to successfully operate in a fast paced, rapidly changing environment and maintain composure in stressful situations Proven problem-solving ability Computer experience and competency is a must Commitment to providing outstanding customer service Office-based position About the process After initial screening, you will be interviewed by a member of our talent acquisition team, in order to talk you through the placement hiring process. This is an opportunity to ask any questions you may have. The steps after this are as follows: Manager Interview Panel Interview – Meet the Team Offer Applications close for this role Friday 12th February 2025 If you have any questions you can email: EarlyCareersillumina.com INDHP LI-EMEA LI -ONSITE Illumina believes that everyone has the ability to make an impact, and we are proud to be an equal opportunities employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information.