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Customer Service Administrator, Stirling
Client: Forth Ports Group
Location: Stirling, United Kingdom
Job Category: Customer Service
EU work permit required: Yes
Job Reference: e0348290edbc
Job Views: 6
Posted: 14.02.2025
Expiry Date: 31.03.2025
Job Description
Job Title: Customer Service Administrator
Location: Port of Grangemouth
Compensation: £24,652 | Overtime is paid at x1.5 during the week and x2 at weekends
Forth Ports is one of the UK's largest and most dynamic port operator groups, playing a key role in connecting the UK with Europe and beyond. As a multimodal ports owner and operator, we are at the forefront of delivering innovative port-related services. With our recent pledge to achieve carbon neutrality by 2032 and Net Zero status by 2042, we are committed to sustainability and driving the expansion of the UK's renewable energy sector, particularly offshore wind. Now is an exciting time to join our team as we embark on this transformative journey towards a greener future.
About The Role
As a Customer Service Administrator, you will support administrative tasks related to port container traffic, warehousing, and general cargo. This role involves ensuring accurate collection and entry of receiving and dispatch details into the appropriate systems.
Your key responsibilities will include:
* Coordinate cargo bookings, vessel operations, and container movements
* Maintain accurate records and documentation for compliance and accreditation
* Assist with customs clearance, stock control, and invoicing processes
* Support hauliers with cargo collections, ensuring correct paperwork is issued
* Communicate effectively with customers, departments, and external agencies
* Oversee warehouse de-vanning operations and ensure smooth workflow
* Provide administrative support, including filing, reporting, and system updates
* Offer flexibility to assist in other operational areas when required
What are we looking for?
We seek a highly organised and detail-oriented individual with experience in transport, logistics, or cargo operations. You should be able to work efficiently under strict deadlines, liaise effectively with the Operations Team, and ensure compliance with customer and regulatory requirements. Strong communication skills and the ability to prioritise tasks are essential.
Skills and experience required:
* Experience in transport, logistics, or cargo operations
* Strong IT competency and ability to use relevant systems
* Excellent attention to detail and communication skills
* Ability to work under pressure and meet strict deadlines
* Strong organisational and problem-solving skills
What can we offer you?
At Forth Ports, our people are our priority, and we are committed to creating a flexible, open, and supportive working culture. As part of our team, you will enjoy:
* Generous annual leave entitlement of 34 days
* A defined contribution pension scheme and life assurance
* Health promotion events and employee wellbeing initiatives
* Access to our Employee Assistance Programme (EAP) for you and your family
* Cycle to work scheme and on-site free parking
* Attractive Family Friendly Policies
* Employee discount platform offering discounts on UK-wide restaurants, car rentals, and holidays
* GymFlex health club memberships
We value diversity and inclusivity, and we are an equal opportunities employer. We welcome applications from candidates of all backgrounds and will consider all applications for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, or disability status.
Company Culture
Welcome to Forth Ports Careers. As a leading port operator, we employ over 1,100 people across our ports in Scotland and the Port of Tilbury in London. A career in a port business is very rewarding. There is real variety within each role and significant opportunities for promotion and career development. The port business can be seen as a barometer for the economy and this drives us to be adaptable and fast-paced as we identify new business opportunities.
Desired Criteria
Required Criteria
* Experience in transport, logistics, or cargo operations
* Strong IT competency and ability to use relevant systems
* Full right to work in the UK
* Flexible approach to working shift patterns
Closing Date: Friday 21st February, 2025
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