Site visits around Hull, so Driving Licence essential
3 month Temporary contract which could lead to Permanent role
Working as part of a geographically focused team, the role provides a housing landlord service to approximately 23,000 homes across the City.
The post holder will be the first point of contact for residents, supporting them to manage their tenancies and ensure rent is collected in line with the Council’s tenancy agreement, housing legislation, and policies and procedures.
The role will deliver an excellent local Housing Management service to tenants and other stakeholders in the city, ensuring areas are high performing by improving neighbourhoods through tenancy management, identifying issues, and acting on feedback from customers and the community.
The post holder will work closely with tenants, partners, and other stakeholders to ensure schemes and projects run smoothly and that tenant and residents groups are supported.
Key responsibilities:
* Promote and safeguard the welfare of children, young people, and/or vulnerable adults, recognising risk indicators of different forms of abuse and neglect and making necessary referrals as required.
* Ensure tenants comply with the conditions of their tenancy agreement.
* Management of empty or abandoned properties, ensuring the property is safe and secure, and procedures are followed to end the tenancy correctly.
* Day-to-day management of rent accounts within the Hull City Council housing stock.
* Refer cases to county court for possession and carry out evictions.
* Be the first point of contact for individuals requiring urgent rehousing, including those at risk of serious harm or experiencing threats to life, and compile emergency rehousing reports for Managers to approve.
* Provide an effective Tenancy and Estate management service by leading on cases, gathering evidence, attending case conferences, and working collaboratively with other agencies to support customers in sustaining their tenancies.
* Obtain quotes for various estate management duties to inform decisions regarding the release of funds from various sources.
* Report repairs for all properties, communal areas, and Council-owned garage sites.
* Ensure the safety of residents in compliance with regulatory reform (Fire Safety) 2005 and any subsequent legislation.
Qualifications and Certificates:
* 5 GCSEs (A-C grade) including Mathematics and English or equivalent experience in housing, social policy, or a related work area.
* Enhanced DBS.
* Driving Licence.
Knowledge:
* A knowledge of arrears recovery processes and an understanding of the legal remedies available to the local authority to recover rent due.
* Knowledge of housing policies and procedures and how these are applied to deliver an excellent service.
* Good understanding of the Data Protection Act and the need for confidentiality.
Experience:
* Experience of applying policies and procedures to casework, including meeting relevant legislation as required.
* Experience of dealing with members of the public both in person and via telephone.
* Experience of using IT systems to manage, interpret, and analyse data.
* Experience of working with a wide range of partners internally and externally to problem solve.
Skills & Abilities:
* Ability to follow procedures, make decisions, and use delegated discretion.
* Ability to deal with residents who may have complex needs in a face-to-face environment.
* The ability to plan work under pressure and use initiative to organise and prioritise workloads to deadlines.
* Confident in using bespoke IT systems, including the ability to analyse data across a range of financial computerised management systems.
If you are interested and meet the above criteria, please send your CV to commercial@prestige-recruitment.com or call the Commercial team on 01482 382 301 if you have any queries.
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