Job Description
The Role: Application Support Engineer
Contract Length: 12 Months
Inside IR35
An Application Operations Engineer supports, manages and maintains a single application or a suite of applications.
The Application Operations Engineer will:
1. Conduct life cycle management for assets including infrastructure, software, intellectual property, licences and warranties.
2. Help to define, analyse, plan, forecast, measure, maintain and improve all aspects of the availability of services.
3. Manage service changes, configuration items, organisational change, supplier change and associated documentation.
4. Identify and explore opportunities for service and business improvement.
5. Respond to service requests, ensuring relevant prioritisation and detail to allow effective investigation.
6. Take ownership of problems and proactively resolve technical problems, ensuring that technical solutions continue to meet business requirements.
7. Understand and identify problems, analysing and helping to identify the appropriate solution.
8. Maintain focus on the whole life of service delivery (designing, developing, delivering and operating)
9. Show an understanding of service management framework principles and processes.
10. Demonstrate knowledge of the specific technologies neces...