Receptionist / Customer Service
Pay - £11.44 per hour
Hours - 6 hours per day. 9am until 3pm - Monday to Friday - (can be flexible)
Length of contract - 1 month
Start Date - ASAP
Location - Bradford
We are looking for a receptionist primarily on the welcome desk. You must show a high level of professionalism and initiative in helping staff and students. You will have excellent timekeeping to cover our welcome desk.
Main Duties:
* Providing general clerical support responding to enquiries from staff, students and members of the public by telephone, email and in person whilst staffing the welcome desk;
* Keeping communal areas tidy and organised;
* Working as a member of a team, building and maintaining good working relationships with colleagues;
Qualifications:
* Experience of working in a busy office environment where the ability to multi-task, prioritise, work with minimal supervision and meet multiple deadlines is required;
* Good IT skills in using Microsoft Word, Outlook and Teams;
* Strong interpersonal skills with the ability to work as part of a team and to provide a high-quality customer experience;
* High level of communication skills, both written and verbal, including experience of responding effectively to enquiries from a wide range of stakeholders;
Main Responsibilities:
* Assist the management team with the day-to-day running of the property;
* Ensure the property is managed and operated in line with agreed operating principles to support the achievement of our company goal to be industry-leading in service levels to students, parents, and investors;
* Embrace the 'more than just a room' philosophy of student welfare and support services;
Duties:
* Day-to-day responsibility for providing excellent customer service and student experience;
* Assist the Accommodation Manager to ensure the highest possible standards of student safety and welfare;
* Carry out general reception duties including, but not limited to, mail handling, facilitating approved access for visitors and contractors, and general completion of administration;
* Assist in managing 'check-in' and 'check-out' procedures ensuring efficiencies and room management procedures are adhered to;
* Carry out kitchen inspections, update records and take corrective action when needed;
* Undertake regular inspections of rooms and common spaces, update records and take corrective actions when needed;
* Assist the Accommodation Manager with daily site standard audits;
* Take a lead role in fire safety, weekly fire alarm tests and regular evacuation drills.
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