* Immediate start with hybrid & flexible working patterns
* Basic pay + commission
About Our Client
The client we are currently representing is a national insurance broker who owns multiple branches across the UK, mainly in the NW.
Job Description
Key responsibilities will consist of:
* Drive sales of a range of commercial insurance products through upselling, cross-selling, and warm lead engagement.
* Consistently meet and exceed KPIs while upholding Customer Duty principles.
* Provide expert advice and support throughout the insurance sales journey.
* Collaborate with a high-performing team in a fast-paced, dynamic environment.
* Identify and document vulnerable customers, providing appropriate guidance and referrals when needed.
* Achieve SLA, KPI, and sales targets, along with other company-set objectives.
* Maintain excellent quality assurance scores while prioritizing the customer's best interests.
* Manage time effectively in line with business requirements.
* Handle ad-hoc questions and tasks as they arise.
* Follow up on inquiries received via website, mail, and phone.
* Offer support to the wider department as needed.
The Successful Applicant
The successful candidate will have:
* Demonstrated success in telephone-based insurance sales.
* Consistently met or exceeded sales targets and key performance indicators (KPIs).
* Comprehensive knowledge of the insurance sector, including both sales processes and claims management.
* Persistent and goal-oriented, with a strong ability to collaborate within a team.
* Adaptable to managing dynamic daily workloads.
* Highly accurate in recording and documenting information.
* Proficient in Microsoft Office and proprietary client management systems, capable of multitasking between electronic record-keeping and client communication.
* Extensive experience working within FCA regulations and process standards, while maintaining excellent customer service.
What's on Offer
* A basic starting salary of £28,475
* Uncapped commission, realistic OTE of £40k/£50k
* Hybrid working available
* Flexible shift patterns, early & evening starts
* Occasional weekend work & overtime accrual
* Free parking onsite
* Full industry onboarding & induction
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