Quality Assurance Coordinator role summary: Develop modern, innovative registration services, ensure statutory compliance, and deliver quality customer service in Richmond and Wandsworth.
Key responsibilities:
* Quality Assurance: Support the Registration Service in meeting statutory requirements and customer expectations through efficient processes and training.
* Experience: Proven experience in civil registration and delivering excellent customer service.
* Service Development: Contribute to improving and growing the Registration Service, embracing digital technology and creative solutions.
* Leadership and Management: Lead sessional registration officers, ensuring ongoing professional development and excellent performance standards.
* Professional Development: Commit to personal learning and professional growth, fostering a culture of continuous learning.
Essential qualifications, skills and experience:
* Advanced knowledge of civil registration, public protection and counter-fraud requirements.
* Strong leadership skills and ability to inspire and motivate a diverse team.
* Proven experience of collaborative working to deliver positive outcomes.
* Excellent communication and interpersonal skills.
* Commitment to developing and improving the quality of services provided.
This is an opportunity to drive innovation and excellence in civil registration, working with a diverse team to deliver high-quality services and improve customer experience.
Benefits:
* 40 days annual leave (including Bank Holidays)
* Flexible working
* Generous pension plan
Richmond and Wandsworth Councils are committed to equality, diversity and inclusion.
We are a Disability Confident employer and offer a range of benefits to attract, develop and reward our employees.