The role: Customer Service Coordinator - 3 roles available
Location: Swindon, hybrid: 2 - 3 days in office.
Contract: Full time, 37.5 hrs per week
Package: competitive + benefits
At QA, our Customer Service Coordinators are great listeners, excellent communicators and dedicated team players. In this entry-level role, you’ll provide support to colleagues, stakeholders and learners, assisting them with the delivery of our services/programmes. You’ll be the first point of contact and will provide high-quality support and coordinate internal resources.
The role in more detail:
Your day will always start with a catch-up with the rest of the team to keep everyone in touch on those days you’re not together and to ensure everyone has the support they need for the day.
You'll spend your busy day supporting our contracted customers by email and phone, guiding them through their booking journey – from finding the right course to ensuring they enjoyed the session. You'll use our well-documented processes to navigate a steady flow of enquiries and provide thorough and helpful responses.
You will provide quotes, make bookings, and support with general course queries – being on the front line of our amazing account teams to deliver great customer service and build lasting relationships, both internally and externally.
Your excellent communication skills and attention to detail will impress customers in each interaction.
On the 2-3 days a week you spend in the Swindon office, you'll be supported in-person by a wonderful team, allowing you to immerse yourself in a community-minded environment.
So, what do you need to be successful?
* Proficiency with MS Office applications
* Great typing skills
* Ability to work to tight deadlines
* Adaptability and quick learning
* Comfortable working in a bustling office environment
About QA
At QA, we believe the future belongs to organisations that can learn, master and apply new skills at pace and scale. As the largest tech training company in the UK and the fastest-growing in the US, we partner with 96% of the FTSE and most of the Fortune 500. We have served over 4,000 customers and 1+ million learners since 1985.
We believe skills alone aren’t enough; they need to be applied back to the business to effect change. We do this through tailored learning programmes that connect learning across an organisation’s siloes, create continuity for learners, and feature collaborative, cohort-based modalities to apply skills at pace and scale.
QA is headquartered in London and New York. Learn more at QA.
What We'll Do For You!
Downtime:
This is a community-minded team and taking time for us is essential. We dedicate some of our benefits to support your health & wellbeing, including: 27 days holiday each year, a holiday buying scheme, Medicash plan, Gympass, Cycle to Work scheme, Employee Assistance Programme, and 2 days per year charity leave.
Help with Financial Matters:
In addition to pension, group income protection, and life assurance, QA offers you an annual pay review, access to our employee discounts benefit hub with hundreds of deals and savings on goods and experiences, season ticket loan, tech scheme, and an employee referral scheme.
Personal Growth
Learning and opportunity is at the core of what we do – and that applies to you too!
You’ll have the unique opportunity to develop your skills on our QA authored courses in the latest tech (you’ll get 3 training days/year to do this). You can also explore our world-class digital learning content from Circus Street and Cloud Academy on various tech and business topics. Or perhaps you’d like to enrol in an apprenticeship programme to enhance your skillset or learn new things.
Our People
We are an equal opportunity employer, focused on promoting a welcoming and inclusive environment. We embrace diversity, welcome applications from all candidates, and aim to support the career growth of everyone. This means no matter what characteristics; we welcome you and the alternative perspectives you bring to our diverse family. We’re proud of the progress we’ve made over the last few years to build an inclusive culture and celebrate our diversity.
We are proud to be a Disability Confident employer. All applicants with a disability who fulfil the role criteria will be progressed to the next stage of the process. Please let us know what reasonable adjustments, if any, you require.
If this is what you’re looking for, here are the next steps:
Hit the apply button and register on our QA website to fill out our quick and easy application form.
Vacancy location
Location
South West, Wiltshire, Swindon
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