ITPS Chester-Le-Street, England, United Kingdom
IT Service Engineer (Shift Working) - (£28,000 p.a. plus shift allowance)
We’re experts in solving complex business problems through intelligent and secure IT implementation that protects and transforms organisations, helping them to grow. We embrace innovation and drive change, bringing new ideas, new technologies and new ways of thinking as your trusted IT partner.
With over 20 years’ experience, we partner with companies across the public and private sector to deliver data centre, cyber security, cloud, data and analytics, network services and managed services solutions.
Our highly accredited and experienced engineering teams combined with our strategic relationships with partners such as Microsoft and Cisco, mean that our customers trust us to simplify the complexity of IT and deliver benefits that make them more agile, competitive and resilient.
Our vision is a world in which technology makes lives easier, society fairer and our planet greener.
What we can offer you:
* Pro-rated annual leave plus bank holidays
* 7% Company pension contribution scheme
* Individual training & development plans
* A friendly working environment
The Role:
The IT Service Engineer works as part of the Service Delivery team to ensure 2nd line technical support is given to our client base. Making sure to accurately log all support calls/incidents and record all customer updates within the support incident. Ensuring that all calls are investigated and resolved within the defined contract SLA, escalating the calls where necessary, whilst providing excellent communication to ensure customers are kept fully informed at all times.
* Working in a Helpdesk Environment
* Awareness of working within SLA’s
* Self-driven and highly motivated
* A good understanding of networks, protocols and Internet technologies
* Troubleshooting TCP/IP Connectivity Issues, both from LAN and WAN perspectives, including knowledge of Site to Site VPNs and Client to Site VPNs
* Knowledge and experience of versions of Microsoft Windows clients
* Knowledge and experience of versions of Microsoft Office
* Knowledge of server versions and a good understanding of Domains and Active Directory
* Experience in the use of Virus and Malware Protection Software
* Experience in troubleshooting common backup/restore issues with products such as Arcserve
* Comply fully with all standards in connection with ISO 9001 and ISO 27001
Please submit an up-to-date CV to careers@itps.co.uk if this position sounds of interest to you!
Seniority level
Associate
Employment type
Full-time
Job function
Information Technology, General Business, and Engineering
Industries
IT Services and IT Consulting
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