**Senior Account Manger - Langland Advertising** 2 Television Centre, 101 Wood
Ensure you read the information regarding this opportunity thoroughly before making an application.
Lane, London, W12 7FR**Company Description**
**What we do**
Langland, a Publicis Health company, is the only health communications agency
that thinks further across Clinical Trial Experience, Medical Strategy &
Education, Public Relations & Policy, and Advertising, to create unique value
with visionary clients.
**What we believe**
Health brings us together. In the diseases we suffer, the medicines we create,
and the causes we champion, health shows us our collective humanity. When we
break the barriers that divide us, when we think further, we can create
healthier futures, together.
**A passion for craft**
Having expert thinking is only part of our story. To ensure excellence in
everything we make, we have centred our disciplines around three essential
crafts: science, strategy and creativity.
**Job Description**
A Senior Account Manager will be expected to carry out similar tasks as an
Account Manager but will also take on responsibilities associated with the
Account Director role. The role will already have experience of working across
a range of projects as an Account Manager and should demonstrate the ability
to draw on previous experience to make recommendations to clients and
proactively propose solutions to their problems.
The role will demonstrate sufficient knowledge of the client’s business to be
able to actively contribute to and critically assess content development. The
role will build your confidence to have more strategic conversations with
clients, without always needing a more senior member of the team to be
involved.
**Account management:** Partners with a Project Manager to ensure successful
delivery of projects within time, budget and scope. Is knowledgeable of the
client’s marketing strategy. Identifies opportunities to grow accounts through
cross sell and upselling. Leads client meetings to drive client agenda.
Accountable for client deliverables. Contributes to tactical brand planning
and creative process aligned with the marketing strategy. Continuously
executes client deliverables to a high standard.
**Project Management:** Understands the process and importance of accurate
resource planning. Where applicable works with the Project Manager to
understand resourcing requirements.
**Finance management:** Works with the project team and client to agree
budget, scope and timeline. Ensures the project management team deliver timely
financial reports. Has oversight of purchase orders, ITI, PO, invoice
approvals and SOWs reconciliation. Manages the finance reporting trackers
both for fee and out of pocket costs. Ensures regular and timely timesheet
submission and approval for billing.
**Relationship management:** Owns the day-to-day relationship with the client.
Ensures stakeholder management at all levels. Anticipates challenges and risks
and escalates in a timely manner and as appropriate.
**Process management:** Is knowledgeable of and adheres to agency processes.
Understands the importance of process efficiencies and contributes to
continuous improvement initiatives.
**Leadership:** Takes mentoring and line management responsibility for Account
Executives where appropriate. Leads a virtual team of those responsible for
client deliverables outside of the immediate function.
**Data & GDPR management: **Understands GDPR and escalates potential issues,
taking responsibility for project specific processes. Ensures data policies
are internally ratified within SOW Contract.
**Communication planning:** Communicates internally
externally in a timely,
clear and concise manner. Is comfortable having difficult conversations within
internal teams. Facilitates open and transparent communication. Has overall
ownership of project update meetings.
**How you will do it**
The key Publicis Health competencies will apply to the way you do perform this
role:
* **Planning - a** ccurately scopes out length and difficulty of tasks and projects
* **Customer focus - u** ses customer insights to drive and guide the development of new offerings
* **Collaboration - b** uilds partnerships and works collaboratively with others to meet shared objectives
* **Drive for results -** identifies and seizes new opportunities
* **Innovation - e** xperiments with new ways of looking at things rather than staying within comfort zone
**For people** managers, we also look at these additional competencies:
* **Developing talent****-** holds frequent development discussions _;_ is aware of each persons career goals; constructs compelling development plans and executes them
* **Managing vision and purpose****-** talks beyond today; talks about possibilities; is optimistic
We assess potential through the AIM framework. Further details are available
in the Career Conversations tool. The following are some examples, however in
practice the whole framework will apply:
* **Acumen** - notices when things change and anticipates problems or issues that will need to be overcome
* **Influence** - excellent insight into how to get things done
* **Motivation** - maintains confidence and drive in the face of ambiguity
**Imagination**
Push the boundaries of creativity and originality
**Discipline**
Individual rigour and respect for the laws of science
**Togetherness**
Kindness and admiration for our fellow citizens
As a wider agency, our Think Further positioning captures our conviction that
health extends across people, science, business and society, and, as an
integrated agency of four disciplines centred around three key crafts, our
belief that bringing together different experiences and perspectives provides
opportunities to create healthier futures, together. Across the business, our
aim is for this to translate into opportunities to work collaboratively across
disciplines, sharing different perspectives and experiences, to create more
effective solutions and better work.
_**#LI-Hybrid**_
**Qualifications**
**Who you are**
* You should be comfortable delivering against the responsibilities outlined in What you will do section above
* You will have experience of delivering change management programs
* You will have relationship management experience and ability to interact efficiently with various stakeholders across different geographies at all organisational levels
* You will be an effective line manager
* You will have experience of the full project life cycle
* You will be a strong commercial acumen & financial
budget management
* You will have the ability to identify opportunities for growth
* You will have excellent knowledge of marketing principles & integrated communications
* You will have experience having already worked within an agency environment
* You will hold great communication and stakeholder management skills
* You will be able to identify continuous improvement opportunities through evidence backed decisions
* You will have the ability to build and maintain relationships across all levels of an organisation
* You will have stakeholdersenior stakeholder management
* You will be a strong communicator with impeccable standard of written, spoken and presentation English
* You will hold strong influencing skills; easily consults and negotiates with internal and external stakeholders regionally and globally
* Ideally you will have experience working with geographically disparate teams across global clients
* Ideally you will have knowledge (and experience) of the healthcare & pharmaceutical market
* Ideally you will have an understanding of PHCG offerings and tools
_**#LI-Hybrid**_
**Additional Information**