As one of the UK’s largest independent foreign exchange providers, Currency Exchange Corporation (CEC), part of the Fexco Group, is a leading provider of complete FX services. Since it was established in 1996, CEC has been driven by a spirit of innovation and focus on customer experience in the provision of travel money.
We have an exciting opportunity for a Retail Sales Advisor to join our team in our London stores.
This is a permanent full-time role working 36 hours per week across 5 days. These days could be any days from Monday-Sunday. You'll need a flexible approach to your hours, and overtime to cover holidays will also be required from time to time.
This role would cover our stores in: Wimbledon, Croydon, Putney, and Richmond.
We offer a competitive salary, paying £13.41 per hour, and great benefits which include: an annual discretionary bonus, a quarterly targeted bonus scheme, 28 days holiday increasing to 31 (pro rata) with service, enrolment on a BUPA medical cashplan, discounted travel money, free uniform, and a full training programme. You'll work alongside an extremely passionate and friendly team who genuinely care about the success of our business.
Main Responsibilities
* Identifying and delivering customer requirements, meeting and exceeding their needs and maximising sales.
* Achieving and where possible exceeding individual and team sales and service targets.
* Identifying opportunities to cross sell various products and services.
* Effective and accurate cash handling and reconciliation.
* Ensuring the store meets all operational standards and the highest levels of presentation are always maintained.
* Adhering to all Company Policies including Health and Safety, AML and Security.
* Dealing professionally and knowledgably with all customer complaints/queries ensuring a satisfactory conclusion is met.
* Ensuring telephone calls are answered in a prompt, polite and professional manner.
* Undertake marketing initiatives to promote the Bureau and increase brand awareness.
* Ensuring all point of sale and company material is displayed correctly and in working order.
Qualifications and Experience required:
* Demonstrable excellent customer service experience ideally obtained in a cash handling environment.
* Experience of working with foreign currencies is preferred.
Competencies required:
* Demonstrable superior customer service skills.
* Numerate, with excellent accuracy and an eye for detail.
* Comfortable communicating on all levels including within the business and to external customers and suppliers.
* Must be flexible and have a can-do attitude and approach.
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