* 5 years UK working history which can be referenced for airside
* Experienced in L2 support role
* Knowledge and experience in Windows 10, Office 365, SCCM / MECM
L2 Support Engineer - London Gatwick Airport
About the Job:
Working as L2 Engineer is to provide second-line technical support for resolving a wide range of IT issues.You'll diagnoses and troubleshoots incidents and service requests that have been escalated from the first-line support team, applying technical expertise to resolve complex problems efficiently.
What will you do?:
* Provides Desktop support including troubleshooting basic hardware and standard software operating system issues and problems, fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements
* Installs and troubleshoots desktops, printers, laptop and other computer peripherals, hardware problems as well as desktop applications
* Performs computer “Break / Fix” support and installation, add, move or change requirements for peripherals and device drivers.
* Performs desk-side support including basic administration of Operating Systems and common off the shelf software systems
* Completes all assigned calls with professionalism and technical expertise, providing quality customer service and support for designated equipment
* Monitors assigned service calls to ensure quality and service level goals are achieved in a timely manner
* Completes all administrative duties correctly and promptly, including updating of tickets in ESP’s or Customer’s call management system.
* Escalates problems to the appropriate next level of support when necessary· Works under close supervision
* Typical work includes New starters set-up and provision of equipment; maintaining printers; preventative maintenance on desktops / laptops; office moves and relocations; basic build and imaging on pc refresh
* This role is working Monday to Friday 9:00 to 17:00
What will you bring to ESP?
* Knowledge and experience in Windows 10, Office 365, SCCM / MECM (Creating, troubleshooting & deploying applications, troubleshooting Windows Update Deployment), MS Defender, Bitlocker, ServiceNow / alternative ITSM software.
* Proficient with Active Directory and have knowledge or experience of Mobile Device Management technologies. *preferable but not essential working knowledge of Crowdstrike / Qualys
* Cyber vulnerability management – being able to research and resolve operating system and application vulnerabilities independently and effectively
* Proficiency in desktop support including knowledge of current operating systems.
* Basic knowledge of enterprise LAN and WAN setups and concepts.
* Experience with Anti-spyware and Anti-virus software.
* Basic knowledge of TCP / IP networking, DNS, DHCP, VPN and RDP.
* May be able to carry out complex or more difficult service tasks with detailed script and technical assistance.
* Able to lift / move computer equipment.
* 5 years UK working history which can be referenced for airside
* Must be open to work in FTC 24 months
Physical Requirements:
* Able to lift or push 20-40 kilograms of equipment if needed.
* Able to stand or kneel for extended periods of time.
* Able to use mechanical tools.
Salary:
We offer a competitive salary + benefits
Benefits:
* Holiday Leave
* Pension
* Life Insurance
* Perkbox discounts
Who are we:
ESP Global Services has been providing customized 24/7 Global IT support solutions since 1992, expertly managed by a dedicated service delivery team, we offer day-to-day support via teams of on-site engineers or responsive visiting engineers, and multi-lingual service desk coordination that’s manages over 1,000 tickets a day for more than 200 customers.
Join a team that prioritizes excellence—our ISO 9001 certification reflects our commitment to quality and superior customer service.
ESP Global Services is an equal opportunity employer.
#ITSupport #TroubleshootingExperience #WindowsSupport #ITHardware #AirportExperience #AirlineExperience