We are seeking a highly skilled and experienced Senior Operations Manager to lead and deliver CCTV & Jetting drainage projects across both rail and non-rail sectors.
The successful candidate will have a strong technical background in drainage survey, design, construction, and management, with proven expertise in delivering projects to high standards, on time, and within budget. This role requires a proactive leader with excellent organisational skills and a deep understanding of drainage challenges in diverse infrastructure settings.
Purpose of the Role
* Be a leader to the operations team and department.
* Responsible for the effective and successful management of labour, productivity, quality control and safety measures.
* Maintain constant communication with site teams, managers, directors, and clients.
* Increase the efficiency of existing processes and procedures to enhance the company’s internal capacity.
* Ensure that operational activities remain on time and within budget.
* Track staffing requirements.
* Support the commercial team.
* Oversee fleet management.
* Identify and contribute to business improvement.
* Proactively act to identify and mitigate risks to the business and clients.
* Inspire and motivate the team, provide direction and manage performance, guide, support and mentor team members.
* The role has a significant level of authority to make decisions, set priorities, and direction specific to the achievement of business outcomes in consultation with the directors.
* Oversee materials and inventory.
* Staff performance and development.
* Identify training requirements.
* Oversee that deliverables are delivered on time and to a high quality.
Senior Operations Manager Requirements
* Excellent ability to delegate responsibilities while maintaining organisational control of operations and customer service.
* Experience within the drainage sector (Surveying, Cleansing, Remedials, Confined Space).
* Effective at building and maintaining partner relationships with clients.
* Sustains momentum when faced with challenges. Balances competing demands and responds well to changed priorities.
* Communicates effectively and inspires people at all levels. Gains the commitment of others to drive forwards and achieve a high engagement and performance culture.
* Able to analyse the cause of a problem and identify a solution.
* Seeks to continuously improve outputs for the benefit of the business. Constantly raises the standard and quality of work, benchmarking against best practice.
* Set an example.
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