We'd love to hear from you if you are:customer focused with an understanding of the importance of great servicea team player, but also can work on your own initiativewell organised and adaptablewilling to learn new skillshave a positive attitude Welcome & Service AssistantIckworth House, with its classical Rotunda and East and West Wings, forms the centrepiece of the Ickworth Estate. With over 1800 acres of parkland, gardens and all-weather path to enjoy, Ickworth is the perfect place to get back to nature. The team welcomes over 300,000 visitors a year to this Treasure House and its rolling Suffolk landscape. We benefit from working flexibly across departments, delivering an efficient and fun working environment. The visitor welcome team work both indoors and outdoors enjoying the difference each season brings. Together with our volunteers we bring exceptional service and have authentic conversations with every visitor. This role will report to the Visitor Welcome Manager, who will provide you with a 1:1 diverse training plan. They will give you the daily support you need to feel confident and give you a tailored personal development plan to grow your career in the National Trust. We are at our busiest when the public is as its leisure, please expect to work every / other weekend and some national holidays. Click here for more information about this locationAs a Welcome and Service Assistant, you’ll be an ambassador for the Trust sharing our values and working as a team to link everything we do back to our cause. You'll provide stories about the amazing work we are doing and what supporter donations are funding, promoting local projects and our national strategy. As a team you will confidently grow members and supporters, giving them everything they need for their visit. You'll lead volunteers, and deliver high standards of presentation, ensuring all our communications with our visitors are clear and consistent, from the first click on the website, to the posters and signs around the property. The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.• Substantial pension scheme of up to 10% basic salary• Free entry to National Trust places for you, a guest and your children (under 18)• Rental deposit loan scheme• Season ticket loan• EV car lease scheme • Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.• Flexible working whenever possible• Employee assistance programme• Free parking at most Trust places Click here to find out more about the benefits we offer to support you. Closing Date: 22 September 2024 To apply for this vacancy simply click the 'apply' button in the top right hand side of the page.If you need any help with your application, i.e. due to technical difficulties, please call us on 0370 240 0274 or email us at recruitmentenquiriesnationaltrust.org.ukIf you require an adjustment to the application process, for example due to disability or medical condition, please call us on 0370 240 0274 or email us at adjustmentsnationaltrustjobs.org.uk and we'll support you as best as we can. For examples of how, please see our supporting you page.Equal Opportunities Statement The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here. Safeguarding Statement The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre. Please note we reserve the right to close this advert early and therefore we encourage you to apply for this position early. 155974IRC155974Bury St EdmundsFixed Term p/t (12 mo)Ends: Sep 22nd 5354.2 mi from San FranciscoWorking within a bustling atmosphere as part of passionate team, Welcome & Service Assistant are at the forefront of giving exceptional service across the property. Interview Date: 25th SeptemberSalary: £11.64 per hourContract/duration: Fixed term, 12 monthsHours/working pattern: 0 hours, weekend working essential For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.Ickworth, The Rotunda, Bury St Edmunds, IP29 5QECompliance.Eligibility to Work in the UK11.64 per hour