North Cumbria Integrated Care NHS Foundation Trust
Clinical Support Worker/Team Secretary Band 3 - Cumberland Infirmary
Undertake relevant unsupervised laboratory duties and administrative duties in a timely and efficient manner as directed by SOPs and departmental policy, performing daily and weekly support tasks for:
1. Blood Sciences Team/Support Managers
2. Quality Manager
3. Operational and Service Manager
Main duties of the job
Clinical
1. Co-operate fully with the Blood Sciences Management team, to enable day-to-day departmental objectives to be achieved.
2. Support with Acceptance testing of Blood Sciences reagents and consumables, under guidance of support/team manager.
3. Assist Support Managers with EQA material, review and recording results.
4. Review test results and respond/escalate appropriately to the results as per section guidelines.
5. Undertake daily/weekly housekeeping duties as required in accordance with departmental decontamination procedures.
Administration
1. Deal with telephone enquiries and emails for Blood Sciences Managers, understanding personal limitations, and redirect to others for action as appropriate.
2. Operate the laboratory computer systems to input and retrieve data, ensuring accurate data input into all computerised systems.
3. Provide administration support including word processing, filing, photocopying, taking and typing minutes.
4. Adhere to Trust policies, including those relating to Data Protection Act, Computer Misuse Act and Copyright, Designs and Patents Act.
5. Monitor stock in work area and arrange replenishment as necessary to maintain service continuity.
6. Assist with ensuring the quality and regulatory standard i.e. UKAS.
Education
1. Assist with delivery of training of new staff, as appropriate, to the agreed regulatory standards.
2. Undertake continuing professional development, including mandatory and statutory.
About us
At NCIC, we have an ambition to deliver outstanding hospital and health services to half a million people. Established on 1st October 2019, the Trust is creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout north Cumbria and beyond. We're responsible for delivering over 70 services across 15 main locations and we employ more than 6,500 members of staff.
Our 5 key principles demonstrate our belief in the delivery of 'safe, high quality care every time':
* Being a clinically led organisation
* Quality and safety at the heart
* A positive patient experience every time
* A great place to work
* Managing our money well
As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work.
Job responsibilities
Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.
Please note: due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment. Any applicants who do not meet the eligibility criteria will not be progressed.
If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview.
Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligible vacancies.
Please ensure that you document evidence of meeting all the essential criteria in the supporting information.
If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered.
Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date.
For candidates applying using a Hotmail account or have strict firewall settings please ensure the following:
* Junk Mail is checked regularly
Disclosure and Barring Service:
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
The Trust is committed to safeguarding adults and children therefore if the post is subject to the Rehabilitation of Offenders Act (ROA) 1974 (Exceptions) Order 1975 (as amended) the successful candidate(s) will be subject to a criminal records check with the Disclosure and Barring Service (DBS). The cost of the DBS must be met by the successful candidate(s) through salary deduction.
Person Specification
Qualifications
* A levels or equivalent NVQ Level 3 in clinical laboratory support or equivalent.
Experience
* Working in a customer service environment.
* Understanding of confidentiality issues.
* Laboratory work.
Knowledge
* Understanding of Blood Sciences.
* Understanding of quality management systems.
* Equality issues.
* NHS systems.
* Medical terminology.
* UKAS standards.
* Q-Pulse QMS system.
Skills
* Able to work as part of a team and independently.
* Effective communication and interpersonal skills.
* Able to prioritise work to meet deadlines in a busy environment.
* Good hand-eye coordination.
Personal Circumstances
Other requirements
* Flexible and adaptable approach to work.
* Cross working.
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