To install / commission and service fire detection and alarm systems, life safety systems and security systems, in line with the current regulations, liaising with the works department to ensure best practice and the most cost-effective solution. To complete and return all company documentation and certification. To comply with the company’s health and safety practices, systems and procedures. To work as a team with colleagues to maintain & improve the company’s reputation in relation to quality and customer service. The job role may require some flexible working to achieve contract requirements. Principal Responsibilities Undertake the installation and/or commissioning of fire detection and alarm systems, life safety systems, security systems and any other associated systems, provided that adequate training has been received to be competent in the associated products, to ensure that the system meets the specified requirements for the works / project. Carry out all other necessary works required at customer premises. Carry out all works in a timely, efficient and cost effective manner, in line with the Company’s quality standards. Liaise at all times with the manager responsible for the delivery of the works / project. Effectively communicate with customers to ensure a good understanding of system and site status, particularly system defects that affect its correct function. Liaise with relevant administrators and managers and to ensure works / service commitments are met. Plan own work in line with schedules and instructions. Ensure legible and timely completion of all company paperwork in line with Company requirements. Be responsible for the management and security of own equipment stock, in an efficient and economical manner, by determining stock levels in relation to work activities and ordering stock items as and when appropriate. Operate in accordance with the Company Handbook and all Company and customer’s quality standards and health and safety requirements. Pass on any potential leads for further business to the relevant sales team or line manager. Discuss any suggestions for system/service improvement with line manager or installation manager. Attend training sessions identified by the Company and identify and communicate to line manager or installation manager any personal training and development needs. Identify and advise immediately any on site issues that would otherwise leave the client with lack of protection or coverage of their systems. Note: This is not intended to be an exhaustive list, as the nature of this role requires the employee to take full responsibility for any relevant issues that develop or may be requested from time to time. Accountable for: Leaving customers with fully functioning systems, unless your Line Manager and the Customer has been informed of the reasons that completion is not possible, before leaving the premises. All own documentation being completed and reaching the required destinations within agreed time limits. Ensuring that customers are always satisfied with the service they receive. Following the Company’s health and safety practices, systems and procedures. Advising any identified Health & Safety Issues immediately. Scope of Financial Authority None Key Competencies of experienced jobholder Skills: Able to work independently. Able to plan, implement and complete work activities without assistance. Able to manage the installation / commissioning of a fire detection and alarm system, life safety system, or security system in line with manufacturers recommendations. Able to identify all types of cable associated with fire detection and alarm systems / other systems and to correctly test and terminate the cable ends in accordance with manufacturer’s instructions. Understand different types of cable containment systems. To ensure that as installed drawings tally with the finished project and communicate any variances to the manager responsible for the project. Able to add/remove/edit devices on Gent systems. Able to develop and diagnose Cause and Effect software for the relevant control equipment, and to plan a full C&E test as part of the Commissioning process. Able to operate all required test equipment. Able to fully test every aspect of the installed system in line with manufacturers recommendations and the project specification. Demonstrate a logical and competent approach to system fault diagnosis and rectification. Deal with customers, end-users, construction personnel and in-house staff in a professional manner. Verbal and written communication skills. High level of ability in the use of bespoke manufacturers Software programmes and Windows based Computer programmes. Technical knowledge: Has a sound knowledge of fire, life safety and security control and field equipment and be able to carry out installation, commissioning, servicing, fault rectification and repairs. Gent Vigilon products. Manufacturer trained for various fire, life safety and security systems, ideally including Gent and Notifier. Understands the basic building service systems, e.g. air conditioning systems, with a view to interfacing with them. Has a comprehensive understanding of the causes and cures of fire alarm problems, including an ability to recommend changes to practices and processes that may cause false alarms as well as changes to the fire detection and alarm system. Full and detailed understanding of BS5839-1:2017. Completed FIA or equivalent training units. Basic Electrical Safety training (ECA). Standards: Conversant with the appropriate commissioning, servicing and installation clauses within the relevant parts of BS5839, BS7671, Building Regulations, and any other relevant standards, and be capable of applying these to the commissioning and servicing of the system. To operate business processes within the framework of BN EN ISO 9001:2000, LPS1014 and ISO14001:2004 Documentation: Able to read prepared plans and technical sketches, service, commission and repair systems in accordance with information provided, and record changes to, and the location of equipment on the installation drawings and the O & M manual. Accurately complete all appropriate documentation, in line with Company requirements and ensure it’s returned to the required destinations within agreed time limits. Calculates the incidence of false alarms and prepares advice for the customer on the implications of these incidents. Health and Safety: Has completed and fully complies with the necessary H & S training as required. As a minimum this will be the ECS Health and Safety Assessment. Fully understands and complies with the Company’s health and safety procedures and Environmental policy and has signed a copy of Trinity’s site Health and safety blueprint. Reports safety issues responsibly and participates in improving practice.