Main area Administration Grade NHS AfC: Band 4 Contract Permanent Hours Full time - 37.5 hours per week (Monday - Friday, 9.00 - 5.00) Job ref 455-BEH-0031
Employer 306 North London NHS Foundation Trust Employer type NHS Site Enfield Highway Carnegie Building Town Enfield Salary £31,081 - £33,665 Per annum including HCAS Salary period Yearly Closing 07/04/2025 23:59
Medical Secretary
NHS AfC: Band 4
Thank you for your interest for the North London NHS Foundation Trust (NLFT), it is an exciting time to join us and being part of our journey to improve mental health care across North London and deliver excellent services to our local people. We will achieve this through the North London Way, as we:
* Collaborate at every level by living our Values to create the right conditions for us all to work together.
* Develop our new Trust culture, to help make our new Trust a great place to work and to receive great care.
* Empower our teams to lead the planned improvements in our services, by skilling them and giving them the tools to make the changes.
* Focus on delivering excellence at every level to improve our performance and ensure consistently high-quality care across all our services.
* Ensure that research, Quality Improvement, and technology lead the way and are embedded in our services.
* Take a trauma informed approach to everything we do
We proactively welcome diversity in our workforce and pride ourselves on being an inclusive employer. We aim to recruit from our local communities and provide opportunities to all including apprenticeships, veterans, care leavers and more.
The North London Way to deliver, Better Mental Health, Better Lives, Better Communities.
We are seeking a dynamic, well-organised, and pro-active medical secretary to work as part of the Integrated Learning Disabilities Service Administrative Team, providing comprehensive medical secretarial support to consultants and other clinical staff within the Integrated Learning Disabilities Service, hosted by the London Borough of Enfield. The postholder will be seconded to work in the London Borough of Enfield, within the Integrated Learning Disabilities Service.
You will need a working knowledge of all key IT systems, with an in-depth knowledge of MS Office. Excellent communication/organisational skills are required along with the ability to work quickly and efficiently on digital systems. You should possess excellent interpersonal and communication skills, a good eye for detail, and be a team player. This is a responsible post requiring a high degree of accuracy relating to inputting of patient and appointment details. You will be required to use your own initiative in all aspects of secretarial/clerical work to efficiently prioritise work and meet deadlines, as the service requires.
The post involves communications with GP’s, Consultants and other medical/support services, whilst still complying with policies on privacy and confidentiality. Therefore, the post holder must be organised, be able to work to strict targets, have excellent IT and customer care skills as well as being able to communicate at all levels.
This is an office-based role.
Main duties of the job
Some of the core tasks:
* Providing comprehensive medical secretarial support to the clinical learning disability service in a timely and efficient manner, meeting deadlines.
* Preparing medical letters and reports. This is completed using a digital system therefore you should be able to learn new systems quickly and efficiently.
* Daily diary management for Consultants and Resident doctors.
* Booking of patients into clinic slots; booking interpreters and other support services, as required, to support clinical sessions.
* Minuting Business/Team Meetings and any other relevant meeting.
* General administrative functions and office tasks such as minute taking and confidence with Office 365.
The role requires someone who is multi-skilled, with intermediate to advanced Microsoft Office suite skill set. Previous NHS experience in a learning disability or social care environment would be highly regarded.
Working for our organisation
North London NHS Foundation Trust (NLFT) is committed to improving mental health care across North London to deliver excellent services to our local people.
Our Five-Year Strategy:
We will provide consistently high-quality care closer to home.
With our partners in North London and each borough we will ensure equity of outcome for all.
We will offer great places to work, providing staff with supportive environment to deliver outstanding care.
We will be more effective as an organisation by pioneering research, quality improvement and technology.
In order to meet the needs of the Trust you may be required from time to time to work at different locations to your normal place of work. This may mean that you are required to work at any location that fall under Barnet, Camden, Enfield, Haringey or Islington. The Trust reserves the right to require staff to work at such other places or locations as it considers reasonable and necessary on a temporary or permanent basis.
Detailed job description and main responsibilities
Please refer to the attached Job Description and Person Specification for full details and requirements for this role.
Person specification
Qualifications
* NVQ3 or equivalent or relevant practical experience
* City & Guilds / AMSPAR medical administration diploma or equivalent medical secretary experience
Skills & abilities
* Excellent knowledge and proficiency of Microsoft packages to include Word, Excel, PowerPoint, Outlook.
* Ability to work in a flexible and organised manner, to prioritise workloads and meet deadlines.
* Ability to communicate with people with learning disabilities, and with families/carers and professionals in relation to clients whilst maintaining client confidentiality.
* Ability to work on own initiative within the remit of the job description.
* Ability to communicate effectively with clear, concise verbal and written communication skills.
* Ability to maintain confidentiality appropriately and understand the issues involved.
* Keyboard skills to ensure accuracy, speed and optimum use of functions.
Experience & Knowledge
* Minimum of 2 years office experience in an admin role with a wide variety of responsibilities including minute taking and medical terminology within various clinical specialties.
* Working with Multidisciplinary teams.
* Experience of dealing with members of the public both face to face and on the phone.
* Managing busy workload and conflicting priorities.
* Handling confidential and sensitive information in accordance with the Data Protection Act.
* Relevant Trust policies and procedures.
* A knowledge of health and social care provision for people with learning disabilities and autism.
Personal Qualities
* Positive attitude to people with learning disabilities and mental health difficulties.
* Ability to understand and implement the Equal Opportunities policy at a level appropriate to the job.
* Flexible and proactive approach to work.
* Ability to work positively in a team.
* High degree of professionalism in approach.
* Experience of living/working with people with learning disabilities.
References will be required to cover your last 3 years of employment/training. One has to be from your current or most recent employer and the others from your previous employer. The references should be from persons with management responsibility or HR.
If you have been unemployed for a period of four years or more, please give the details of your last employer and one character referee of your choice (not members of your family). If more applicable, references will be requested from your teacher or head of faculty. Please ensure you provide full contact details.
Vacancies that are advertised as Fixed Term Contracts will also be available as secondment opportunities for substantive internal staff.
Please be aware that your documents eg. Passport/NI Card, will be electronically scanned using Home Office accredited Verification System.
Due to the high number of applications that are received for some posts, we will close vacancies before the stated closing date once the first 50 applications are received. Therefore, please apply as soon as possible.
All non-medical posts with the Trust are subject to a probationary period of six months, during which time you will be required to demonstrate to the Trust’s satisfaction, your suitability for the position in which you will be employed.
Should you not hear from us within three working weeks of the closing date for this post, then regretfully in this instance, you have not been shortlisted.
By applying for this role, you accept in the event you are successful that your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which is aimed at improving efficiencies within the NHS both to make costs savings for NHS organisations but also to save you time when your employment transfers.
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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