At Nationwide, a Customer Representative role is having the ability to best support our customers with our great services, across all our channels. From transactions on the till, allocated time handling inbound calls from customers, to supporting product applications though digital sales. Providing first class service in person, via phone and online - but don’t worry you will be trained up on this.
It is an important role within the branch, and we are the gateway to protecting and looking after our customers working closely as a team.
We need a Customer Representative for our branch in Helmsley. This role is a permanent position working part time, 16.5 hours per week, Monday to Saturday. Friday will be a non negotiable working day.
If this role is advertised as part time the salary will be pro rata.
You’ll need to be within a 45minute commute of the branch you’re applying to work in.
What you’ll be doing
This role is versatile. There is an opportunity to work on the counter completing transactions and educating customers on our digital services and easier ways to bank with us. A large part of the role will be dealing with customer queries through our various channels including online and via the phone.
We build up our knowledge day in day out to ensure we can answer all our customers' queries. They are the most important part of our day.
About you
We’re not just looking for your experience and skills. We’re also interested in who you are as a person. Why? Because our customers are made up of so many different kinds of people and we want our employees to be just as diverse.
Are you someone who really does want to make a difference for our customers? Working for a building society you will have the opportunity to change someone’s life for the better. You’ll take care of our customers from guiding them through online banking to discussing our range of services whilst adapting your style to suit all our customers needs. You need to be comfortable using digital tools and applications.
We are the front line in protecting our customers, building our society.
* Say it straight - This is about being honest and direct with good intent and saying what needs to be said in the room.
* Push for better - This is about aiming high and constantly looking for better in how we work together and serve our customers and members.
* Get it done - This is about prioritising what will have the greatest impact, being decisive and taking accountability for delivering on the end-to-end outcome.
The extras you’ll get
There are all sorts of employee benefits available at Nationwide, including:
* A personal pension – if you put in 7% of your salary, we’ll top up by a further 16%
* Up to 2 days of paid volunteering a year
* 25 days holiday, pro rata
* Life assurance worth 8x your salary
* A great selection of additional benefits through our salary sacrifice scheme
* Access to an annual performance related bonus
* Access to training to help you develop and progress your career.
* Wellhub- Access to a range of free and paid options for health and wellness
* Opportunity to increase your salary by £500 after 12 months in role when you can evidence competence in specified core activities and skills
What makes us different
Nationwide is the world’s largest building society. With over 15 million customers, we have a relationship with almost a quarter of the UK’s population.
What to do next
If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.
Once we’ve received your application successfully, we will invite you to the first stage; our online assessments!
We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.
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