Do you have customer account management experience in the manufacturing sector? Are you looking to work for a growing and long established company? We are recruiting for a permanent Internal Account Handler in Basildon Essex to start in January 2025.
We are recruiting for an Internal Account Coordinator/Handler for a manufacturing company based in Basildon, Essex. This is a permanent role to start in January 2025, but interviews will be held prior to Christmas. As an Internal Account Handler, you will be the key point of communication for customers and other members of the team. You will provide regular updates, collaborating with internal teams to resolve issues as a matter of urgency. Communication is key, as is a proactive approach and good initiative to overcome difficulties.
Key Responsibilities
* Lead point of contact for allocated customers' portfolio.
* Ensuring the customer is kept updated with the latest schedule of their order.
* Communicating with Production Management in the factory daily to ensure the production schedule runs as smoothly as possible.
* Attend daily production meetings, making amendments as required.
* Answering customer enquiries efficiently and/or referring to the appropriate department.
* Generating works orders as per the customer’s schedule.
* Comfortable in team-based meetings with customers.
* Proactive in ensuring the highest standard of customer care.
* Running monthly reports, flagging risks and potential financial losses.
* Processing Sales Orders, requesting project information and gaining an understanding of the customers’ expectations for planning and production purposes.
* Escalating complaints to the relevant department immediately.
* Booking couriers, creating commercial invoices, and completing necessary courier paperwork.
* Arranging collection of faulty goods and obtaining tracking information.
* Generating picklists and delivery notes for dispatch.
* Identifying customer returns and booking them into the system.
* Assessing delivery schedule daily and circulating any concerns/shortages to each relevant department.
* Advising customers of free-issue shortages and rejects.
* Ensuring high standards of customer care are maintained during team member absences.
* Coordinating between purchasing and production to ensure everything is ready to start production.
Qualifications, Skills and Education Requirements
Essential
Excellent verbal and written communication skills.
Previous experience in customer accounts role.
Proactive.
Great attention to detail.
Self-motivated, with a positive attitude.
Well-presented, polite, and tactful.
Experience of Microsoft Outlook, Word, Excel, and Teams.
Ability to prioritise and work individually, as well as part of a team.
Ability to remain calm under pressure.
Desirable
Experience using factory master desirable, but not essential.
Experience in the use of ERP/MRP systems.
BA/BS degree in Business Administration or another relevant field.
Account management experience.
This is a site-based role in Basildon, Essex. Working hours onsite are 08:00 – 16:30 (Monday to Thursday) and 08:00 – 15:30 (Fridays).
Salary £24,960 - £29,120 dependent on skills/experience.
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