Job title: Scheduler
Ref: 39795
Division: Asset Operations & Capital Delivery
Location: Hybrid - Kemble Court - RG2 6AD
Contract type: Permanent
Full/Part-time: Full-time
Hours: 36 hours a week, Monday to Friday 8am to 4pm
Salary: Between £25,000 & £28,000 per annum depending on skills and experience.
Job grade: A
Closing date: 09/02/2025
As a Scheduler, you'll play an important part in making sure the right resources are available for both reactive and planned maintenance work. This role involves managing a large area and coordinating with different teams to meet various business needs every day. It’s all about delivering great service to our customers and helping our field teams work as efficiently as possible.
What you will be doing as a Scheduler
* Contacting our customers to discuss and arrange planned maintenance.
* Ensuring that every technician has a full day of work, matching skills to the right tasks. Communication with field teams (including managers and coordinators) will be key to making sure everything runs smoothly and on time.
* Monitoring reactive work and ensuring that everything meets agreed targets.
* Making sure that alarms are actioned quickly, escalating any issues that arise, and ensuring work is assigned as required.
* Ensuring company policies are followed (including health & safety).
* Working closely with different teams like the field crew, planners, and resource coordinators, always helping out where needed and making sure that issues are sorted quickly.
* Looking for ways to improve and working alongside our Continuous Improvement Team.
* Main IT packages you will use are Microsoft Office, SAP ECC, and Click to manage schedules and keep track of progress.
Working Hours: 8 am to 4 pm, Monday to Friday.
Base Location: Hybrid – minimum of 2 days a week working from the office in Kemble Court, Reading, with the option to work the rest of the days from home.
Please note that the internal job title for this role is SWAT Scheduler.
What you should bring to the role
* Experience working in a fast-paced customer service environment.
* Strong verbal and written communication skills in English.
* Computer skills, especially with Microsoft Excel, Word, and PowerPoint.
* Ability to analyse data to spot potential problems.
* Previous experience in the Water/Wastewater industry would be great but not essential.
What’s in it for you?
* Salary between £25,000 & £28,000 per annum depending on skills and experience.
* Annual Leave - 24 days holiday per year increasing to 28 with the length of service. (Plus bank holidays)
* Contributory pension – Defined Contribution - Maximum of 12% -2x employee contribution.
* Personal Medical Assessments – Open to all once a year.
* Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.
We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people and the planet to thrive.
Thames Water is a unique, rewarding and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and excellent benefits.
Our overarching aim is to ensure that Thames Water is a great, diverse and inclusive place to work. We welcome applications from everyone and offer extra support for those who need it throughout the recruitment process.
Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.
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