Job summary
To provide a clerical service to the Eden Unit, assist the nursing staff in the reception of patients and visitors to the ward. To work in collaboration with staff in other areas of the Directorate and Trust to facilitate a streamlined service for the patient.
Main duties of the job
To provide and deliver a high standard of a full clerical service to the Unit using a varied range of work procedures, many of which are non-routine, requiring a level of theoretical proven knowledge.
About us
We are a people business - where every member of staff matters and can make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence and great customer care. The Trust has great opportunities for career development in a highly progressive working environment. We offer all of this in a vibrant, modern city with a historic reputation for adventure.
Job description
Job responsibilities
1. Build and sustain effective working communications with other roles involved in the directorate and hospital as required to ensure collaborative working practices.
2. To maintain effective communication with all members within a multi-disciplinary team and participate in team working.
3. The post holder will need to communicate with staff across all levels and disciplines within the hospital and wider community e.g.- Consultant Immunologists- Specialist Registrars- Other medical staff- Directorate Manager- Ward Administrators- Medical Secretaries- Nursing staff- IM&T staff- iPM Administration staff- Patients, relatives and carers.
GENERAL TO ALL
* Answers the telephones in a timely polite manner dealing with patient and relative enquiries, taking advice from the senior nurse where appropriate.
* Be competent with the iPM computer system.
* Maintenance of case notes, including investigation reports, ensuring that all contents are filled strictly in accordance with the order laid down.
* List notes in preparation for collection by the Coding Department.
* Attend & contribute to Unit meetings.
* Assist & teach new staff members regarding working arrangements, Trust policies and strategies.
* Ensure work is complete and followed through at the end of the shift, communicating with colleagues to ensure incomplete jobs are completed the same or following day.
COMMUNICATIONS & WORKING RELATIONSHIPS
* Build and sustain effective communications with other roles involved in the health community as required to ensure good team working and collaborative working practices in particular.
* Work collaboratively within a multi-disciplinary team and participate in the training of locum and support staff to Ward/Trust policies and routine.
* Daily contact with patients, relatives and all other grades of hospital staff.
* GPs.
* External agencies as required.
OTHER
* Exceptionally busy and stressful workload under significant time pressures and deadlines.
* Requirement to exert physical effort when dealing with quantities of notes.
* Requirement to work at a VDU screen for at least 75% of the working day.
* Sitting in a restricted position for long periods of time.
All Job Holders are required to
* Work to the Trust values - Put patients first, Take ownership, Respect others, Be positive, Listen, learn and improve.
* Adhere to Trust policies and procedures, e.g. Health and Safety at Work, Equal Opportunities etc.
* Maintain personal and professional development to meet the changing demands of the job, participate in appropriate training activities and encourage and support staff development and training.
Person Specification
Knowledge & Experience
Essential
* Good communication skills both verbal and written.
* Clerical demonstrable experience.
Desirable
* Previous demonstrable experience in a large clinical setting.
* Proven knowledge of patient management systems.
Qualifications
Essential
* Educated to GCSE level in Maths and English, grade A-D.
* Computer Literate.
Desirable
* NVQ in Administration.
Aptitude & Abilities
Essential
* Good communication and interpersonal skills.
* Understanding of appointment systems.
Desirable
* Ability to work across multiple teams.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications.
Employer details
Employer name
University Hospitals Plymouth NHS Trust
Address
Eden Unit Derriford Hospital
Plymouth
PL6 8DH
Employer's website #J-18808-Ljbffr