Job Overview
Provide a welcoming and friendly customer experience, delivering excellent customer and food service. To ensure the restaurant is clean/hygienic, restocked, and customers are advised of the products available (e.g. meals, snacks, restaurant open times and allergens etc.).
* Deliver excellent customer service to ensure high levels of customer satisfaction and 'Pride' "we can and we will" customer experience.
* Assist in a wide range of preparation, cooking and serving of food.
* Serve meals, snacks and drinks including taking payments at tills using cards and cash, resolving and clarifying purchase choices and special offers.
* Resolve initial customer queries (or refer to a supervisor/manager for more complex concerns).
* Clean all equipment, crockery and cutlery as required.
* Support, operate and provide service in areas including but not limited to: the Serveries, Hospitality orders, Functions/Events
* Ensure all food is handled in accordance with the standards specified in the Food Safety & Quality Management System and regulatory requirements.
* Carry out and record any food safety and stock checks specified by the Unit Manager or Assistant Manager, or Supervisors.
* Take delivery of stock including food/provision, checking and accounting for such items.
* Act as Banksman, and other such job specific operations as required
* Receive deliveries and check supplier invoices in accordance with the company systems/procedures.
* Ensure all waste is removed promptly and placed in the correct waste containers in accordance with site waste management plan.
* Ensure all raw materials and packaging materials are stored in the correct areas of the site.
* Carry out tasks in the most efficient manner, taking into account any production or allergen constraints, to meet customer orders.
* Participate as a HACCP Team member if required
* Ensure all work is carried out in accordance with the relevant H&S legislation and Codes of Practice.
* Ensure all production and quality records are completed accurately and on time.
* Ensure all traceability requirements are fully complied with.
* Where relevant, to carry out activities required by the accredited FSQMS.
* Participate in ongoing professional development and training that may include off-site and occasionally overnight travel.
* Carry out tasks as requested by your supervisor/manager.
To excel in this role, you will be a General Assistant who:
* Has a contagious passion for food and/or customer service
* You draw satisfaction from working within a collaborative and inclusive team environment
* Ability to adapt to challenges and opportunities with a solution-oriented perspective
* Previous experience in a similar role, especially in the food service industry, is often a plus
* Some knowledge of food safety and sanitation practices
* Works according to the BaxterStorey core values