Guest Relations Manager: Tailor hotel experience to individual needs. Welcome guests, ensure service quality, and grow relationships with VIPs and regular guests.
* Benefits:
* Up to £31,201.20 per annum
* Heavily discounted hotel rates in Europe
* F&B discounts at restaurants and bars
* Two wellness days per year
* Two free meals per day
* Access to 40% of pay before payday
* Recommend a friend scheme - up to £750
* Vitality at work scheme with gym discounts
* Ride to Work scheme & free cycling lessons
* Benefit Hub - discounted prices at hundreds of stores
* Free dry cleaning for work uniform
* Annual Staff parties and events
* Company pension plan & award-winning training
* Responsibilities:
* Ensure smooth department running with effective communication
* Liaise with Front of House teams to meet guest satisfaction and financial goals
* Lead by example, motivate, train and inspire Guest Relations team members
* Proficient with Microsoft Office and Opera
* Share values: Trust, Respect, Teamwork, Enthusiasm, Commitment, Care
* Previous experience as a Guest Relations Manager or Duty Manager in a hotel
Park Plaza creates memorable moments for leisure and business travellers with stylish guest rooms, meeting facilities, and award-winning restaurants and bars.
Park Plaza. Be part of it.