Job Description
• To manage shifts whilst on duty.
• To ensure complete customer satisfaction on shift.
• To be able to promote products, understand composite and processes, including menu, ingredients, allergens and service style.
• To actively work with other departments to ensure that guests have the best experience possible.
• To train, develop and coach team members.
• To ensure that all company policy and procedure is followed, including health & safety, hygiene, legislation and employment law.
• To support team members during service, including taking serving over the bar, taking orders and table service.
• To deal with any customer feedback or complaints and report any service or quality issues.
Qualifications
Essential
• Excellent product knowledge of food and drink.
• Excellent organisational skills.
• Team Player.
• An excellent eye for detail.
• A self-starter with a passion for excellence.
• A confident, friendly and personable manner.
• Excellent verbal and written communication skills.
Desirable
• Experience of a high volume operation.
• A knowledge of licensing law.
Additional Information
Benefits:
* Choose your own hours – work when suits you.
* Weekly pay.
* Full training provided.
* Free parking.
* Discounted food and drink from our onsite outlets.
* Opportunity to work as part of a vibrant and exciting venue team.
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