Account Manager
Location: Hoopers Wilmslow
Contract: Permanent, 37.5 hours/weekly, any 5 out of 7 days
CHANEL is an independent company that believes in the freedom of creation, cultivates human potential, and acts to have a positive impact in the world.
Our mission at CHANEL Beauty is to underline what is most unique in every person and give our clients the confidence to become the true expression of themselves through exceptional fragrance, makeup and skincare creations.
JOB PURPOSE
In line with the F&B vision and mission, the Account Manager will lead an energetic and passionate team dedicated to creating experiences with our clients. They will be responsible for all retail activities that contribute to the brand’s image and leadership in the market by liaising with field and head office functions, as well as coaching and mentoring the team.
KEY RESPONSIBILITIES
Leading the team:
* Guide the team towards achieving results and developing individual talents.
* Create an environment rich with ethics, integrity, and diversity, leading to positive team collaboration.
* Identify, address, and manage employee relations issues with the support of their Retail Development Manager.
* Facilitate frequent team and individual communication to ensure collective knowledge.
* Share the brand vision and business challenges, empowering the team while holding them accountable.
Business developer:
* Build CHANEL’s portfolio of clients through data capture.
* Develop business initiatives in line with the brand vision and strategy.
* Manage staff rotas and ensure optimal client experience.
* Communicate retail and collateral stock needs to all necessary parties.
* Provide feedback and reporting to influence strategies and recommendations.
Experience creator:
* Create tailor-made, personalized client experiences and build long-lasting relationships.
* Help the team embrace digital shopping trends.
* Resolve client service complaints holistically.
* Ensure the team has tools/training to provide a CHANEL client experience.
* Adhere to visual merchandising guidelines and maintain a welcoming environment.
CHANEL Ambassador:
* Share knowledge of the brand, its heritage, and know-how with clients and the team.
* Implement training received and engage in self-learning.
* Ensure respect for uniform and grooming guidelines.
SKILL SETS
Leadership and Management skills:
* Strategic thinker and communicator.
* Relationship-focused with collaborative skills.
* Ability to develop and empower people.
* Performance-minded and decisive.
Soft skills:
* Strong verbal and written communication skills.
* Curious and a continuous learner.
* Self-aware and confident.
* Enthusiastic and motivated.
* Trustworthy with integrity.
Benefits at CHANEL:
Our employee benefits have been created to support you across your professional and personal life:
* Physical Wellbeing: Private Medical Insurance, Online GP App, and Cycle Scheme.
* Financial Wellbeing: Pension, Life Assurance, and Retail Discounts.
* Mental Wellbeing: Employee Assistance Programmes.
* Lifestyle: Ticket Discounts and CHANEL Product Discounts.
* Employee Recognition: Service Awards Programme.
*Benefits are eligibility dependent and subject to change at any time.
At CHANEL, we are focused on creating an inclusive culture that nurtures personal growth and collective progress. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to CHANEL.
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