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Retail Customer Service, Bowness-on-Windermere
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Client:
Entain
Location:
Bowness-on-Windermere, United Kingdom
Job Category:
Customer Service
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EU work permit required:
Yes
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Job Reference:
4bf93df41ed4
Job Views:
4
Posted:
24.04.2025
Expiry Date:
08.06.2025
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Job Description:
Are you passionate about sports and delivering excellent customer service? Join Entain as a Retail Customer Service Manager in our Ladbrokes & Coral betting shops. You'll be part of a dynamic team, serving customers and fostering positive relationships to encourage repeat business.
Your responsibilities include:
* Delivering outstanding customer service
* Promoting safer gambling
* Taking bets on various sports and events
* Processing transactions and handling cash
* Demonstrating products and betting terminals
* Resolving customer complaints empathetically
* Working towards targets and maintaining shop standards
* Opening and closing the shop as needed
Working patterns: Our shops operate from Monday to Sunday, 8am - 10pm, including weekends and holidays. Your weekly rota will be around 30 hours with a mix of shifts, and as a key holder, you'll be responsible for opening and closing the shop. Rota schedules are provided at least four weeks in advance.
Qualifications:
* Must be 18 or over
* Passion for customer service
* Effective communication and relationship-building skills
* Self-motivated and proactive
* Ability to work independently and in a team
* Calm and professional in challenging situations
Additional benefits include:
* Optional overtime
* Pension scheme and ShareSave
* Retail discounts
* Healthcare and wellbeing support
* Development opportunities
We value diversity and inclusion, and support adjustments during recruitment. Join us and be part of a supportive community where everyone is celebrated.
If you need accommodations during the application or interview process, please contact us.
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At Entain, we are committed to creating a diverse, equitable, and inclusive environment, respecting and valuing individual differences across our global team.
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