Location Market Harborough, LE16 7WB (1 day a week) Salary £40,000 50,000 Duration Permanent / Full Time We are 4C Strategies, one of the UK public sector's leading independent IT infrastructure consultancies. As we continue to grow, we are expanding our team and looking for a talented Telecoms and Contact Centre Consultant to join us. Could this be you? We are looking for a driven Telecoms & Contact Centre Consultant, who has both telephony and contact centre experience in a client-facing role. You will provide guidance and expertise whilst building professional business relationships with customers and suppliers. Interested? What we need you to bring to the team: Experience with complex telephony and contact centre systems in a technical delivery or consulting capacity. A good understanding of enterprise and communications technologies. Presentation experience to project teams and business stakeholders. High levels of self-motivation and a desire to grow and be part of the company Strong communication and interpersonal skills Previous technical support or project experience. What we will offer in return: A great salary and benefits package. A friendly, professional and ethical environment Opportunity to expand and develop alongside our growing company. Home-based, hybrid role with a requirement to work from the Market Harborough office once a week and on our client sites as required. Whats next? If you are ready to join us, click apply and complete the short application process (3-4 mins). Telephone interviews are to be held the week commencing 28th October with face-to-face interviews being held the following week. One last thing: We believe in the power of diversity and strongly encourage applicants from all parts of society to apply. You may have a background in the following: Telecommunications Solutions Specialist, Contact Centre Systems Consultant, Telephony infrastructure consultant, customer contact systems advisor, voice and contact centre technology consultant, Telcoms and customer engagement specialist, Telecoms and communications consultant, telephony solutions architect etc. Emerald Starfish are working exclusively with this client on a retained basis. NO AGENCIES PLEASE. 4C Strategies is an independent IT infrastructure consultancy. Our mission is to provide ethical, innovative and independent IT consultancy services that prioritise the best interests of our clients, ensuring that our strategies and guidance are tailored to their specific needs using our experience from many similar projects. By working in close partnership with our clients and supporting our people, we commit to always getting the job done. We always act with integrity, and are focused on achieving results. Working at 4C Strategies offers a unique opportunity to engage with cutting-edge technologies while collaborating with a diverse array of enterprise clients. As a relatively small company, we provide an environment where you can make a significant impact and develop your skills and career. We prioritise the well-being of our staff and are committed to ethical practices, integrity, and social value (including being a carbon-neutral company. Benefits 3% Pension contributions 25 days holiday Bank holidays Option to purchase an additional 5 days holiday Hybrid Working (number of days depends on the role) Free Car Parking Private Healthcare Employee Assistance Programme Commitment to on-going training REF-217149 ADZN1_UKTJ