Retail Manager – Luxury Customer Experience
Location: Edinburgh
Salary: Up to £35,000 + Benefits
THE COMPANY
Step into a world where customer service isn't just a department—it's a philosophy. This boutique retail environment prides itself on delivering a bespoke shopping experience. From high-end fashion to personalised consultations, this is an opportunity to lead a flagship store that defines customer engagement.
THE ROLE
As the Retail Manager, you'll take ownership of the store's success. You'll inspire and lead a small, close-knit team to deliver exceptional service while ensuring the store operates seamlessly. Key responsibilities include:
* Setting the tone for a boutique experience, ensuring customers receive tailored consultations.
* Leading your team to achieve and exceed sales targets, fostering a collaborative and supportive environment.
* Maintaining immaculate store presentation, from merchandising to window displays.
* Building relationships with local businesses and planning in-store events to boost foot traffic.
* Coaching your team to enhance their skills and delivering continuous training in customer service excellence.
ABOUT YOU
1. Experience managing a boutique or high-end retail environment.
2. Passion for creating unforgettable customer experiences, ideally ...