Social network you want to login/join with:
col-narrow-left
Client:
Talent84
Location:
Job Category:
Customer Service
-
EU work permit required:
Yes
col-narrow-right
Job Reference:
de96b5315104
Job Views:
11
Posted:
26.04.2025
Expiry Date:
10.06.2025
col-wide
Job Description:
The Role
Our client is a market-leading global manufacturing organisation based in Northumberland and they seek a competent Dutch speaking customer service administrator to join their busy sales and service department. The successful candidate will act as key point of contact for customer enquiries across multiple channels.
Responsibilities
* Act as key contact for Customer Accounts and their queries
* Respond to telephone and email enquiries
* Provide customers with updates on invoice delivery queries and liaise with third parties to ensure timely delivery
* Issue refunds and returns with accuracy
* Liaise with logistic providers to ensure smooth shipping and transport processes
* Respond to and monitor customer feedback
* Support with all other adhoc administration
Key Criteria
* Experience in a fast-paced customer service environment (essential)
* Fluent in Dutch and English, verbal and written
* Exceptional attention to detail
* High proficiency in IT packages and competent user of Excel
* Ability to work well under pressure and working towards tight deadlines
* Proven background in providing impeccable customer support
#J-18808-Ljbffr